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What are the best practices for implementing quality management in a rapidly growing company?

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Quality management is the practice of ensuring that the products or services of a company meet or exceed the expectations of customers and stakeholders. It involves planning, controlling, and improving the processes that affect quality, such as design, development, production, delivery, and support. Quality management is especially important for rapidly growing companies, as they face challenges such as scaling up, maintaining consistency, adapting to change, and satisfying diverse needs. In this article, you will learn some of the best practices for implementing quality management in a rapidly growing company, based on the principles of process design.

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Thabet El-Barshoumy

Providing professional services for worthy clients
Dr Harpreet Walia MBBS, DNB (Pathology), MNAMS

Head (Pathology) at Sohana Hospital. Author, Editor, Six Sigma Yellow Belt. Love Pathology, Histopathology…

1 Define quality objectives and metrics

The first step in implementing quality management is to define what quality means for your company and how you will measure it. You should align your quality objectives and metrics with your business goals, customer requirements, and industry standards. You should also make sure that your quality objectives and metrics are SMART: specific, measurable, achievable, relevant, and time-bound. For example, you could set a quality objective to reduce the defect rate by 10% in six months, and use a metric such as the number of defects per unit or the percentage of customer complaints.

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Thabet El-Barshoumy

Providing professional services for worthy clients
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Metrics Span of control Areas for Development Fast-track findings These are the 4 ingredients for an ingenious quality control

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2 Design quality processes and procedures

The next step is to design the processes and procedures that will enable you to achieve your quality objectives and metrics. You should follow a systematic approach to process design, such as the Plan-Do-Check-Act (PDCA) cycle or the Define-Measure-Analyze-Improve-Control (DMAIC) methodology. You should map out the steps, inputs, outputs, resources, and roles involved in each process, and document the procedures for performing them. You should also design the process controls, such as checklists, inspections, audits, or tests, that will ensure that the process outputs meet the quality standards.

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3 Train and empower your staff

The third step is to train and empower your staff to execute and improve the quality processes and procedures. You should provide your staff with the necessary skills, knowledge, tools, and feedback to perform their tasks effectively and efficiently. You should also encourage your staff to take ownership of quality, by involving them in the process design and improvement, soliciting their suggestions and feedback, recognizing their achievements, and rewarding their contributions. You should also foster a culture of quality, by communicating the quality vision, values, and goals, and by promoting collaboration, learning, and innovation.

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4 Monitor and evaluate your performance

The fourth step is to monitor and evaluate your performance against your quality objectives and metrics. You should collect and analyze data on the quality indicators, such as the defect rate, customer satisfaction, process efficiency, or cost of quality. You should use tools such as charts, graphs, dashboards, or reports to visualize and communicate the results. You should also conduct regular reviews and audits to assess the effectiveness and efficiency of your quality processes and procedures, and to identify the gaps, risks, or opportunities for improvement.

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5 Implement continuous improvement

The final step is to implement continuous improvement based on the results of your monitoring and evaluation. You should use tools and techniques such as root cause analysis, brainstorming, benchmarking, or experiments to find and test solutions for improving your quality performance. You should also implement the changes, measure the impact, and standardize the best practices. You should also update your quality objectives and metrics, processes and procedures, and training and empowerment programs as needed, to reflect the changes and ensure alignment with your business goals and customer needs.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dr Harpreet Walia MBBS, DNB (Pathology), MNAMS

Head (Pathology) at Sohana Hospital. Author, Editor, Six Sigma Yellow Belt. Love Pathology, Histopathology, OncoPathology. Travel to unwind.
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In addition to the already described (and very effective) SMART, PDAC, DMAIC, good company culture & employee empowerment methods, there's one more equally important approach: ■ Customer feedback: Customer's suggestions and complaints give us the insight into our areas for improvement. In a rapidly growing business, rapid improvisations are needed too often. The need for the same may be overlooked as we get too engrossed in trying to run our daily tasks with perfection as per our SOP’s. That's where the customer feedback guides us regarding the corrective actions needed and also for modifications needed in our SOP. The customer feedback is paramount in keeping us on the right track towards improvement and progress as we expand.

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What are the best practices for implementing quality management in a rapidly growing company?

1

2

3

4

5

6

1 Define quality objectives and metrics

2 Design quality processes and procedures

3 Train and empower your staff

4 Monitor and evaluate your performance

5 Implement continuous improvement

6 Here’s what else to consider

Process Design

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What are the best practices for implementing quality management in a rapidly growing company?

1

2

3

4

5

6

1 Define quality objectives and metrics

2 Design quality processes and procedures

3 Train and empower your staff

4 Monitor and evaluate your performance

5 Implement continuous improvement

6 Here’s what else to consider

Process Design

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