What are the best practices for IT governance in a remote or hybrid work setting?

By defining clear roles and responsibilities, organizations can streamline IT operations, enhance accountability, and minimize the risk of conflicts, delays, or errors in IT governance. Clear guidelines and effective communication channels are essential in promoting collaboration, productivity, and success in remote or hybrid work environments.

Identificar e documentar claramente os papéis e responsabilidades de cada membro da equipe de TI, bem como de outras partes interessadas, como gestores de negócios e usuários finais. Certifique-se de que cada fun??o tenha responsabilidades específicas e bem definidas.

The roles and responsibilities should be written by leaders for themselves and their teams, with accountability clearly of the hierarchy manager. It should also be part of their performance goals and if possible, a contract with the company.

Yes, start with clear roles and defined responsibilities. Then you have to take it to the personal level of commitment and work ethic. People have to agree what they are accountable for and will accomplish. When working with a team, always confirm that they understand what is required and are ready to deliver on time with quality. At that point, they need to reach out if they are have any struggles with their commitment.

I have personally been a remote worker for 20 years straight. I have always found that working remotely provides for a more productive day. Anytime I go into the office there are too many distractions and water cooler conversations to have which are wonderful but not great for productivity. I would imagine my productivity level would drop if I had to return to an office full time. However, I also have an introverted personality, and since the majority of folks on this planet are extroverted, my preference here will probably not apply to the majority.

By establishing a governance framework and standards, organizations can enhance IT governance, promote consistency and quality in IT processes, and drive alignment with strategic objectives. This proactive approach helps organizations navigate the complexities of remote or hybrid work environments and ensures that IT operations remain efficient, secure, and resilient.

Alinhe os objetivos e estratégias de TI com os objetivos de negócios da organiza??o. Estabele?a metas claras e mensuráveis para a governan?a de TI que estejam alinhadas com a vis?o e a miss?o da empresa. Crie políticas e procedimentos claros e abrangentes que abordem quest?es de seguran?a, conformidade, gerenciamento de riscos, continuidade de negócios e privacidade de dados em um ambiente de trabalho remoto ou híbrido. Estabele?a controles e padr?es de seguran?a cibernética robustos para proteger os recursos de TI, os dados e a infraestrutura da empresa. Implemente práticas de seguran?a como autentica??o multifatorial, criptografia, firewalls e monitoramento de amea?as.

The governance framework and standards are important. One of the things I like about Scrum is that the team defines and agrees, across the board, the Definition of Done and that Definition is shared across the project and the organization. Build the quality and the complete delivery process into that agreement.

Definir uma estrutura de governan?a é crucial para garantir a eficiência e a qualidade nos processos de TI. Ela visa definir os princípios, as políticas e procedimentos para orientar as atividades de TI. Abrangendo escopo, objetivos e expectativas relacionadas à governan?a de TI. Utilizando os padr?es específicos de TI, garantimos consistência e alinhamento com as melhores práticas.

Define governance performance indicators ( again organization can adapt COBIT goals and metrices) to measure the overall governance performance and practice specific performances.

By monitoring and measuring IT performance and value, organizations can evaluate the impact of IT governance, identify opportunities for enhancement, and demonstrate the value of IT investments. This data-driven approach enables organizations to make informed decisions, optimize resource allocation, and align IT initiatives with strategic business objectives. Effective monitoring and measurement practices are essential for ensuring the success and sustainability of IT governance in remote or hybrid work environments.

Identificar e definir indicadores-chave de desempenho (KPIs) relevantes para medir o desempenho e o valor da TI em um ambiente remoto ou híbrido. Esses KPIs devem ser alinhados com os objetivos de negócios e as metas estratégicas da organiza??o além de utilizar ferramentas de monitoramento para acompanhar o desempenho de sistemas, aplicativos e infraestrutura de TI. Isso inclui monitoramento de disponibilidade, desempenho, seguran?a e conformidade dos recursos de TI.

If the first two sections, roles and responsibilities, and governance framework and standards are in place correctly, then the monitoring, measuring and reporting will flow from that. For example, the agree upon deliverables will have a budget assigned which will show up in the burn down of the work. The Risk and Issue tracking will address risks and issues immediately to avoid the risks and bring the issues to a quick resolution. The status reporting is then no more than putting together the executive overview of all of the above.

Remote and hybrid work settings necessitate a heightened focus on performance metrics. Regularly monitor IT performance indicators and measure the value delivered. This data-driven approach enables quick identification of areas for improvement and optimization. Practical Tip: Implement key performance indicators (KPIs) related to remote work productivity, system reliability, and user satisfaction. Use these KPIs to assess and enhance IT performance.

Promover uma cultura de confian?a e colabora??o no trabalho remoto e híbrido é fundamental. A chave está em manter uma comunica??o aberta e transparente, onde todos se sintam à vontade para compartilhar ideias e feedback. Confian?a mútua e colabora??o s?o essenciais para o sucesso e a inova??o no ambiente de trabalho?moderno.

All of this is true and vital. What is often left out is the human interactions that must take place to make this a reality. One-on-ones with the team much be a treasured, high priority. This is that person's time to feel valued, heard, and to look at their future. Talking about it to a group is nice, but the individual must, must be cared for.

By fostering a culture of trust and collaboration, organizations can enhance teamwork, communication, innovation, and overall performance in IT governance. A supportive and inclusive work environment enables IT staff to collaborate effectively, address challenges proactively, and drive successful outcomes in remote or hybrid work settings. Prioritizing trust and collaboration is key to building a resilient and cohesive IT governance framework that thrives in today's dynamic work landscape.

Acredito que ao adotar essas melhores práticas para promover uma cultura de confian?a e colabora??o em um ambiente de trabalho remoto ou híbrido, as organiza??es podem fortalecer o engajamento dos colaboradores, estimular a inova??o, melhorar a comunica??o e a colabora??o, e promover um ambiente de trabalho saudável e produtivo.

Building a culture of trust is fundamental to successful remote work. Encourage open communication and collaboration among team members. Trust fosters a sense of accountability and responsibility, vital elements in a remote or hybrid IT environment. Practical Tip: Organize virtual team-building activities, fostering connections beyond work-related discussions. This contributes to a positive and collaborative atmosphere.

By aligning IT governance with ethical and legal considerations, organizations can uphold integrity, trust, and accountability in their IT operations. Proactively addressing ethical and legal issues helps mitigate risks, build stakeholder confidence, and foster a culture of compliance and responsibility in remote or hybrid work environments. Prioritizing ethical and legal compliance is essential for maintaining organizational reputation, protecting assets, and ensuring sustainable business practices in the digital age.

Alinhar a governan?a de TI com quest?es éticas e legais em um ambiente de trabalho remoto ou híbrido é fundamental para garantir a conformidade, integridade e responsabilidade das opera??es de TI. Desenvolver e implementar políticas éticas e jurídicas claras que abordem quest?es de privacidade, seguran?a, conformidade regulatória e uso adequado de tecnologia. Certificar de que todos os usuários estejam cientes e compreendam as políticas estabelecidas. Garantir que a governan?a de TI esteja em alinhada como leis de prote??o de dados, regulamentos de seguran?a cibernética e normas específicas de negocios.

This is true whether there is remote, hybrid or on-site work. These governance practices have to be communicated well, and they have to be demonstrated by the leadership team. Addressing issues quickly, and rewarding compliance frequently and publicly will keep these values top of mind for the team. Then, when there is an issue, it can be handled with aplomb. Companies have to earn trust and then be true to the values to have any expectation that the employees will do the same.

Remote work introduces new ethical and legal considerations. Ensure that your IT governance framework aligns with these issues. Stay informed about data protection laws, security standards, and ethical guidelines applicable to remote and hybrid work. Practical Tip: Conduct regular training sessions on ethical practices and legal compliance. Keep the team updated on the latest developments in remote work regulations.

Gone are the days when legacy governance frameworks used to work. It's a hybrid environent now (remote as well as onsite), the governance frameworks need to adapt to meet the needs. However, the basic principles of IT Governance will still apply such as structured approach to performance management, risk mitigation, and resource optimization. Best practices include establishing clear governance structures and processes, ensuring comprehensive security protocols are in place for remote access, and utilizing performance measurement models to monitor IT services and support continuously.

By regularly reviewing and updating IT governance, organizations can enhance agility, resilience, and alignment with business objectives in remote or hybrid work environments. This iterative approach enables organizations to stay responsive to changing needs, leverage emerging opportunities, and drive sustainable growth and innovation in IT operations. Embracing a culture of continuous improvement and adaptation is key to maintaining a robust and effective IT governance framework that supports organizational success in a dynamic digital landscape.

This also is true whether employees work onsite, hybrid or remote. This is foundational to a great company with an rich, growing, prosperous culture where everyone feels a part of the solution and results. People want to bring value and they want to be a part of a company that demonstrates, with good ethics and governance, that they are making a difference. It is simple, but not easy. It is worth the effort.

Adaptability is key in the dynamic landscape of remote and hybrid work. Regularly review and update your IT governance practices to stay ahead of emerging challenges. Embrace flexibility to accommodate changing work dynamics. Practical Tip: Schedule periodic reviews of your IT governance framework, seeking feedback from team members on its effectiveness. Use insights gained to make necessary adjustments.