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What are the best practices for giving and receiving emotional support at work?

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Emotional support is the act of showing empathy, compassion, and understanding to someone who is experiencing stress, anxiety, or other negative emotions. It can help improve well-being, productivity, and relationships at work. In this article, you will learn the benefits of emotional support and the best practices for giving and receiving it in the context of relationship building.

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1 Why emotional support matters

Emotional support can have a positive impact on your mental and physical health, as well as your performance and satisfaction at work. Research shows that emotional support can reduce stress, boost mood, enhance self-esteem, and foster resilience. It can also help you cope with challenges, overcome obstacles, and achieve your goals. By receiving emotional support, you can feel valued, respected, and cared for by your colleagues and managers.

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Radek Vanis

Senior tech exec on sabbatical
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Although employers should provide their employees with better emotional support, excessive emotional support can lead to a culture of dependency, where employees become reliant on constant reassurance from their colleagues and managers. This dependency creates a vicious cycle, as employees may become incapable of making decisions or taking action without seeking validation from others. Consequently, this may slow down processes, hinder productivity, and prevent individuals from developing self-sufficiency and problem-solving skills.

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Craig W.

Global Operations | Architect Growth | P&L | Capital Funding | Responsible AI | Strategic Partnerships | Innovation Leadership | Academic Research & Entrepreneurship | GTM [Interests] Flyfishing, Eco Challenges
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Begin by communicating frequently and openly with your team members, using different channels and formats (e.g., 1:1, video calls, chat messages, emails). Acknowledge their challenges and empathize with their feelings. Treat them as individuals and respect their preferences and needs. Foster a sense of belonging and shared values among your team. Encourage them to take care of their mental health and wellbeing, and provide them with resources if needed.

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2 How to give emotional support

Providing emotional support can be a difficult task, especially in a professional setting. It is important to be sensitive, respectful, and genuine, while avoiding being intrusive, judgmental, or patronizing. To help you give emotional support effectively, here are some tips: Listen actively and attentively without interruption or offering unsolicited advice; express empathy and validation by recognizing and reflecting the other person's feelings and perspective; offer encouragement and praise by emphasizing the other person's strengths and accomplishments; demonstrate interest and curiosity by asking open-ended questions and inviting the other person to share more; and provide practical help by offering to assist with tasks, share resources, or connect the other person with those who can help.

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Keith H.

Helping businesses keep people on both sides of the counter. Customer/Employee Retention Consultant, Lean Six Sigma
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The best thing a manager/supervisor can do is listen. Not for the sake of fixing a problem or being able to defend yourself, but for the sake of making sure the employee is heard. Sit down with the employee, ask them how it's going and just wait. Let them talk/vent/compliment/be honest with you. When that culture starts from the top, it quickly trickles down to everyone else.

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3 How to receive emotional support

Receiving emotional support can be a daunting task, especially if you are accustomed to being independent, self-reliant, or private. You may feel vulnerable, embarrassed, or guilty for asking for or accepting help. However, emotional support can be beneficial for your well-being and growth, as well as for your relationships and trust. To help you receive emotional support gracefully, here are some tips: be open and honest by expressing your feelings and needs clearly and respectfully; accept and appreciate the other person's support by thanking them and acknowledging their effort and intention; reciprocate and share by offering your own support and feedback when the other person needs it; seek and use the appropriate sources of support and apply their suggestions or solutions; and respect and protect by maintaining confidentiality and boundaries, and avoiding taking advantage or abusing the support.

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4 How to build relationships through emotional support

Offering emotional support is an effective way to build and strengthen relationships in the workplace. It can foster a sense of connection, trust, and loyalty. By providing and receiving emotional support, you can demonstrate that you care about the other person, appreciate their contribution, and are willing to help them succeed. Additionally, you can gain insight into the other person's goals, challenges, and preferences, and adjust your communication and collaboration accordingly. To build relationships through emotional support, strive to be consistent and reliable by following up and following through on your support and commitments; be respectful and flexible by adapting your support to the other person's style and situation; be positive and constructive by focusing on the solutions and opportunities rather than the problems and limitations; be proactive and responsive by initiating and offering support before the other person asks for it, and by responding promptly and appropriately when they do; and be genuine and sincere by being yourself and expressing your support from the heart.

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Tim Duty

Manager, Operations at Allied Digestive Health | PE Value Creation | Healthcare Strategy & Operations
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I have found that as a leader, being vulnerable and authentic with my team members has made many of them feel comfortable opening up about important challenges, life experiences, and goals that I would not have otherwise have been privy to. Getting to know my employees pain points' and motivations has allowed me to be better coach, develop, and support my employees and to improve the morale of my team through developing a culture of communication and trust.

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Shyam Seevaratnam

Senior Recruitment Consultant at Construction Recruitment Services LTD
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What if you don't want to give emotional support because the colleagues you work with are toxic, needy and worthless to you. That's a better discussion to have. Everyone can help if they want to. But there's never any articles on how to avoid/ deal with those who drain you.

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What are the best practices for giving and receiving emotional support at work?

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1 Why emotional support matters

2 How to give emotional support

3 How to receive emotional support

4 How to build relationships through emotional support

Relationship Building

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What are the best practices for giving and receiving emotional support at work?

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1 Why emotional support matters

2 How to give emotional support

3 How to receive emotional support

4 How to build relationships through emotional support

Relationship Building

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