What are the best practices for evaluating programs with multiple stakeholders?

2 Establish a clear evaluation framework

A clear evaluation framework is essential for ensuring that the evaluation is aligned with the program goals, objectives, and logic model. It also helps to clarify the roles and responsibilities of different stakeholders, as well as the data sources, collection methods, analysis techniques, and reporting formats. A clear evaluation framework can also help to avoid confusion, duplication, and conflict among stakeholders, as well as to ensure the validity, reliability, and usefulness of the data. Program coordinators should develop and share the evaluation framework with all stakeholders, and seek their input and feedback throughout the process.

3 Use mixed methods and triangulation

Using mixed methods and triangulation can enhance the quality and credibility of the evaluation, as well as the satisfaction and trust of different stakeholders. Mixed methods refer to using both quantitative and qualitative data to capture the complexity and diversity of the program. Triangulation refers to using multiple data sources, methods, and perspectives to cross-check and verify the findings. By using mixed methods and triangulation, program coordinators can address the strengths and limitations of each method, as well as the biases and preferences of each stakeholder.

4 Manage ethical and cultural issues

Program evaluation can raise ethical and cultural issues that need to be managed carefully and respectfully. Ethical issues include ensuring the confidentiality, anonymity, and consent of the participants, as well as the integrity, transparency, and accountability of the evaluators. Cultural issues include respecting the values, beliefs, and norms of the participants, as well as the context and relevance of the evaluation. Program coordinators should follow the ethical and cultural standards and guidelines of their field and organization, as well as consult with the stakeholders and participants on how to address these issues.

5 Share and use the findings

The final step in program evaluation is to share and use the findings to inform decision-making, learning, and improvement. Program coordinators should disseminate the findings to all stakeholders in a timely, accessible, and meaningful way. They should also solicit feedback and suggestions from the stakeholders on how to interpret and apply the findings. Program coordinators should also monitor and evaluate the impact and outcomes of the evaluation, as well as the lessons learned and best practices for future evaluations.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?