What are the best practices for conducting a root cause analysis when a quality issue occurs?
Quality issues can happen in any product, whether it's a software, a hardware, or a service. They can cause customer dissatisfaction, financial losses, reputational damage, or even legal liabilities. That's why it's crucial to identify and resolve the root causes of quality problems as soon as possible. But how do you conduct a root cause analysis effectively and efficiently? Here are some best practices to follow.