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What are the best practices for airlines to integrate IT systems with healthcare and pharmaceutical partners?

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The aviation industry is facing unprecedented challenges due to the COVID-19 pandemic, which has disrupted travel demand, health protocols, and supply chains. To cope with the new reality, airlines need to integrate their IT systems with their healthcare and pharmaceutical partners, such as vaccine providers, testing centers, and health authorities. This can help airlines streamline their operations, enhance their safety standards, and improve their customer experience. In this article, we will explore some of the best practices for airlines to achieve IT integration and interoperability with their health-related partners.

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1 Identify the key stakeholders and requirements

The first step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to identify the key stakeholders and their requirements. These may include internal departments, such as operations, marketing, and customer service, as well as external entities, such as regulators, airports, and health agencies. Airlines should map out the data flows and processes that involve these stakeholders, and define the objectives, scope, and specifications of the IT integration project. This can help airlines align their expectations, prioritize their needs, and avoid potential conflicts or gaps.

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Alex Jacoby

Gerente General
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La verdad es que sería muy interesante integrar un sistema de contadores de personas para medir la utilización real de los sanitarios en los aviones. Esto le puede avisar a los sobrecargos para que atiendan los ba?os a medida que estos están siendo utilizados. Con este sistema también se puede calcular la utilización de productos de limpieza y sanitarios. Toda está información se puede enviar al personal en tierra para que pueda abastecer de manera eficiente los aviones.

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2 Choose the appropriate technologies and standards

The second step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to choose the appropriate technologies and standards that can facilitate the data exchange and communication. These may include cloud-based platforms, application programming interfaces (APIs), web services, and blockchain. Airlines should also adopt common data formats and protocols that can ensure the quality, accuracy, and security of the data, such as the International Air Transport Association (IATA) Travel Pass, which is a digital health credential that verifies the COVID-19 status of travelers.

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3 Implement the IT integration project in phases

The third step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to implement the IT integration project in phases, following the agile methodology. This means that airlines should break down the project into smaller and manageable tasks, and deliver them in short and iterative cycles, with frequent feedback and testing. This can help airlines reduce the risks, costs, and complexity of the project, and adapt to the changing needs and conditions of the market and the stakeholders.

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4 Monitor and evaluate the IT integration performance

The fourth step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to monitor and evaluate the IT integration performance, using key performance indicators (KPIs) and metrics. These may include the availability, reliability, and efficiency of the IT systems, as well as the customer satisfaction, loyalty, and retention rates. Airlines should also collect and analyze the data and feedback from the IT integration project, and identify the strengths, weaknesses, opportunities, and threats. This can help airlines improve their IT integration processes, outcomes, and value.

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5 Foster the IT integration culture and collaboration

The fifth step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to foster the IT integration culture and collaboration, both internally and externally. This means that airlines should promote the awareness, understanding, and acceptance of the IT integration project among their employees, customers, and partners, and provide them with the necessary training, support, and incentives. Airlines should also establish regular and transparent communication and coordination with their healthcare and pharmaceutical partners, and share their best practices, challenges, and solutions.

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6 Innovate and scale the IT integration solutions

The sixth and final step for airlines to integrate their IT systems with their healthcare and pharmaceutical partners is to innovate and scale the IT integration solutions, based on the data, insights, and feedback from the previous steps. This means that airlines should explore new and emerging technologies and trends that can enhance their IT integration capabilities, such as artificial intelligence, machine learning, and big data. Airlines should also leverage their IT integration solutions to create new and differentiated products and services, such as personalized offers, loyalty programs, and health packages, that can increase their competitive advantage and customer value.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the best practices for airlines to integrate IT systems with healthcare and pharmaceutical partners?

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2

3

4

5

6

7

1 Identify the key stakeholders and requirements

2 Choose the appropriate technologies and standards

3 Implement the IT integration project in phases

4 Monitor and evaluate the IT integration performance

5 Foster the IT integration culture and collaboration

6 Innovate and scale the IT integration solutions

7 Here’s what else to consider

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What are the best practices for airlines to integrate IT systems with healthcare and pharmaceutical partners?

1

2

3

4

5

6

7

1 Identify the key stakeholders and requirements

2 Choose the appropriate technologies and standards

3 Implement the IT integration project in phases

4 Monitor and evaluate the IT integration performance

5 Foster the IT integration culture and collaboration

6 Innovate and scale the IT integration solutions

7 Here’s what else to consider

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