What are the best KPIs for FM activities?

When determining the best KPIs for FM activities, it's crucial to align metrics with overarching business goals and objectives. Focus on indicators that directly measure the efficiency and effectiveness of FM operations, such as maintenance response times, space utilization rates, energy consumption, Energy Use Intensity, Energy Cost Index. It's also vital to incorporate the goal of not exceeding a preestablished energy baseline for the building. Additionally, consider KPIs related to customer satisfaction, and sustainability initiatives to ensure a comprehensive assessment of FM performance. Regularly reviewing and adjusting KPIs based on evolving organizational priorities and industry benchmarks drives continuous improvement.

Je pense que le premier KPI dans la gestion du FM 1. Gestion des règles et procédures administrative, financier et RH. 2. Gestion la qualité de service 3. Satisfaction du client

1.- Dar prioridad al mantenimiento planificado, ya que nos permite medir una gestión eficiente, reduce costos y genera confianza. 2.- El tiempo de resolución de órdenes de trabajo es un buen indicador para medir la eficiencia en los procesos internos; as{i como ayuda a identificar las áreas de mejora para capacitar al equipo. 3.- Evaluar los gastos totales de gestión de instalaciones, ayuda controlar costos y optimizar recursos. 4.- Medir la satisfacción de los usuarios y si sale alta la medición, contribuye al bienestar y productividad.

Unfortunately, some FM look at head count to manage cost. That shouldn't be the case. Let us first benchmark ourselves against buildings with similar profile, facilities and activities. Set a baseline and consider options to optimize energy, water, and maintenance operation efficiency without compromising customer satisfaction. Automate repetitive tasks to free up resources for other operations. Get buy-ins from owners and higher management because their commitment and support are part of this FM cost efficiency strategy. Set progress meetings and review data trend to encourage the team. Gather feedback and brainstorm how to make further improvements that will lead the team to achieving the set targets.

Quality cannot be measured objectively. You can answer all calls in the required number of rings, you can ensure that every asset is compliant, you can undertake 100% of all PPM tasks, you can get +40 NPS promoters....but is what you are providing really a 'quality' service? Quality is one of the most misunderstood and misused terms to measure FM service providers. Perhaps we should use something less vague and more appropriate in-line with the way people 'feel' when they get good service.

Some things cannot be measured, performance with your suppliers, contractors and end users are all important. Do your suppliers support you in an emergency and visa versa Do your contractors want to do their best work and add value Do your customers or end users trust your judgement Do you respect them ....

I remember my QC and SS training that quality is "conformance to requirement" - what are your needs and requirements? and does your product or service meet those needs? - do that and you have achieved a quality output.

FM professionals can advocate for sustainable practices within their organizations. Set KPIs to encouraging energy efficient behaviours, lower water consumption, reduce plastic waste, and green procurement sourcing. Reducing energy and water consumption depends on every building occupant. Awareness campaign should be driven by a sustainability committee with the FM providing leadership. KPI may be set on the effectiveness of the FM green champion in this committee. Reducing energy and water consumption help reduce carbon emission and improve the bottom line of the plant operation. FM can influence the supply chain by sourcing environmentally friendly products and services. KPI can be set on plastic waste and embodied carbon reduction.

Businesses often set innovation KPIs to determine whether current processes are efficient and what changes are necessary to optimize production or service operation. Similarly, innovation KPIs can be adopted to help FM team track success rate of ideas that progress to actual pilot project, and achieving the FM goals. When an idea failed to progress beyond the experimental stage, innovation KPI can also be adopted for feedback and lesson learned. Einstein once said, “you never fail until you stop trying.” Common obstacles like procrastination or hesitancy can hinder innovation. Track the statistics and reward actionable suggestions to encourage proactivity. Nothing was ever accomplished by someone who didn't put in the work.

When you implement Labor laws, such as proper safety measures, safe conditions, proper food, proper clean restrooms, ventilation, and conformable conditions, it reduces, absenteeism, and medical bills, and increases productivity.

Shift your focus in shaping KPIs from outputs to 'outcomes'. Facilities Management has an impact on many much larger aspects of business strategy. For example, the journey to net zero, employee retention/attraction and ESG-based valuations of your property estate. Shape some KPIs that link back to these broader challenges - get the 'non-core' FM team to start focusing on their contribution to the 'core' business.

Here are some other points: 1. Vendors KPIs target. this means each category's vendor must be included with relative KPIs, like security, HVEC, Mess/Canteen/food, Maintenance, transport, Janitorial and all. 2. It is always best to bring, Sustainability, Space utilization and energy-related KPIs 3. Employee/Tenant/User experiences, these KPIs can measured through surveys, feedback, and all.