What are the best cloud-based process mining practices to optimize your business?

2 Ensure data quality and security

Data is the foundation of process mining. Without reliable and accurate data, you cannot get meaningful insights or recommendations. Therefore, you need to ensure that your data quality and security are maintained throughout the process mining lifecycle. This means that you need to verify the completeness, consistency, and validity of your data before uploading it to the cloud. You also need to protect your data from unauthorized access, modification, or loss by using encryption, authentication, backup, and recovery methods. Additionally, you need to comply with any relevant data privacy and governance regulations and standards.

3 Define clear objectives and KPIs

Process mining can help you achieve various objectives, such as increasing efficiency, reducing costs, enhancing quality, improving customer satisfaction, or complying with regulations. However, to measure and monitor your progress and performance, you need to define clear and relevant key performance indicators (KPIs) for each objective. KPIs are quantifiable metrics that reflect how well you are meeting your targets and expectations. For example, you can use KPIs such as cycle time, throughput, error rate, or customer retention to evaluate your process mining results.

4 Involve stakeholders and collaborate

Process mining is not a one-person or one-time activity. It involves multiple stakeholders from different departments, functions, and levels of your organization. Therefore, you need to involve and collaborate with them throughout the process mining journey. This means that you need to communicate your objectives, expectations, and outcomes with them clearly and regularly. You also need to solicit their feedback, input, and suggestions to improve your process mining outcomes. Moreover, you need to empower them to access, analyze, and act on the process mining insights and recommendations using the cloud-based platform.

5 Implement and monitor changes

Process mining does not only provide you with insights and recommendations. It also enables you to implement and monitor the changes that you want to make to your processes. Using the cloud-based platform, you can design and test new or improved workflows, simulate their impact and outcomes, and deploy them to your IT systems. You can also track and measure the performance and effects of the changes using the KPIs and dashboards that you have defined. Furthermore, you can continuously monitor and optimize your processes using the cloud-based platform, as your data and processes evolve over time.

6 Learn and innovate

Process mining is not only a technique to analyze and improve your processes. It is also a mindset and a culture to learn and innovate. By using the cloud-based platform, you can access and leverage the latest technologies, trends, and best practices in process mining. You can also benefit from the collective knowledge, experience, and creativity of your team and other users of the platform. Additionally, you can experiment with new ideas, approaches, and solutions to solve your process challenges and opportunities. Ultimately, you can use process mining as a tool to transform and grow your business.