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What are the benefits of using EI to build trust with your coworkers?

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Emotional intelligence (EI) is the ability to understand and manage your own emotions and those of others. Having EI can help you build trust with your coworkers, which is essential for effective collaboration, communication, and performance. In this article, you'll learn how to use EI to cultivate trust with your coworkers by practicing empathy, giving and receiving feedback, managing conflict, showing appreciation, and supporting growth.

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1 Practicing empathy

Empathy is the ability to put yourself in someone else's shoes and feel what they feel. Practicing empathy can help build trust with coworkers by showing them that you care about their perspectives, needs, and feelings. Active listening, asking open-ended questions, reflecting back what you heard, avoiding judgement, criticism, or interruption, and expressing support and understanding are all ways to practice empathy. These actions can help create an environment of mutual respect and understanding.

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Dr. Deep Bali I ACI Columbia University

In relentless pursuit of improving lives I Co-CEO & Chief Mentor at XCalibrate Global Solutions Inc.| Inventor & Founder SherlockSuperCoach.AI | Leading innovation and transformation I Unscripted speaker I Author
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Genuinely Empathising with team members is perhaps the best way to build trust and respect. Stepping into others shoes and second positioning are great ways to demonstrate empathy. Sometimes leaders don’t value empathy when faced by strict timelines to deliver and seek perfection. I recommend a balance between stretching and nurturing

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Leo Sevigny

Humanizing Organizations, Empowering Teams, Elevating Leaders, and Integrating AI. Never Stop Learning.
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Empathy is akin to navigating a closet full of shoes. One pair represents your own perspective, while the others symbolize those of different people. It's not just about trying on their shoes, which can sometimes feel odd or uncomfortable, but also about recognizing how each pair affects your own stance. Balancing between your perspective and theirs is key. This equilibrium allows you to understand their world while acknowledging the impact on your own. In this dynamic interplay of shoes, true empathy takes root, enabling genuine connections through the art of exploring different perspectives.

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2 Giving and receiving feedback

Feedback is an important way to show your coworkers that you value their input, respect their opinions, and want to improve. When giving or receiving feedback, it is important to choose an appropriate time and place. Additionally, be specific, constructive, and honest about what you observed and why it matters. You should also use "I" statements to express your feelings and perspectives and focus on the behavior, not the person. Lastly, remember to acknowledge the feedback and thank the giver or receiver.

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Vanita Kundapur

Head - Talent Management at Datamatics Global Services Ltd. | HR CoE | DEI | XLRI
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Focusing on the behaviour and not the person is key here along with maintaining respect for the individual. One way of approaching (depending on the topic at hand) would be to start on a positive note highlighting the good and then moving on to the more constructive parts. So the person is receptive and also feels safe & seen.

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3 Managing conflict

Conflict, which is the disagreement or tension that arises from different opinions, goals, or interests, can help you build trust with your coworkers. To manage conflict effectively, it is important to recognize and address the signs and sources of conflict. Additionally, you should stay calm and control your emotions while seeking to understand the other party's point of view and interests. Furthermore, it is essential to communicate clearly and respectfully your own position and needs while collaborating to find a win-win outcome or compromise.

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Leo Sevigny

Humanizing Organizations, Empowering Teams, Elevating Leaders, and Integrating AI. Never Stop Learning.
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Ask Yourself: Self-Reflection (Emotions) Reflect on your own emotions and biases. Ask: "How are my emotions shaping my perception of this conflict?" Active Listening and Empathy Listen actively and empathetically. Ask: "Am I truly trying to understand their perspective, or just preparing my response?" Emotional Regulation Manage your emotions effectively. Ask: "Am I in control of my emotions, or do I need a moment to regain composure?" Compassionate Communication Use non-confrontational language and a gentle tone. Ask: "Are my words and tone considerate of their feelings?" Collaborative Conflict Resolution Approach with a collaborative mindset. Ask: "Am I working towards a mutually beneficial solution, rather than trying to 'win'?"

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4 Showing appreciation

Expressing appreciation is a great way to build trust with your coworkers. Showing gratitude for their efforts, contributions, or qualities can help foster positive relationships. You can say thank you and give specific examples of what you appreciate, offer sincere and timely compliments, recognize their accomplishments publicly or privately, offer help or support when needed, and share positive feedback from others. All these actions will demonstrate your appreciation and help create an environment of trust and respect.

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5 Supporting growth

Growth is the process of learning, developing, or improving yourself or others and can be a great way to build trust with your coworkers. Showing them that you care about their potential, goals, and success can be done by sharing your knowledge, skills, or resources with them, encouraging them to pursue their interests or passions, providing them with opportunities or challenges to stretch themselves, mentoring, coaching, or sponsoring them, and celebrating their progress and learning. Using emotional intelligence (EI) to build trust with your coworkers can have many benefits. It can enhance relationships, communication, collaboration, and performance. It can also increase happiness, satisfaction, and well-being. Try applying these tips and see how EI can help you build trust with your coworkers.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Александар Мари? (Aleksandar Maric)

Process and Service Improvement Consultant
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What are the benefits of using EI to build trust with your coworkers? Let's answer it this way. From my experience, I don't know any damages. So, it's enough by itself, in one hand. On the other hand, there could be "no results". As I had experience, it can happen if you are working with psychologically disturbed persons (to be honest all, that's the job for a psychologist).

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What are the benefits of using EI to build trust with your coworkers?

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3

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6

1 Practicing empathy

2 Giving and receiving feedback

3 Managing conflict

4 Showing appreciation

5 Supporting growth

6 Here’s what else to consider

Emotional Intelligence

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What are the benefits of using EI to build trust with your coworkers?

1

2

3

4

5

6

1 Practicing empathy

2 Giving and receiving feedback

3 Managing conflict

4 Showing appreciation

5 Supporting growth

6 Here’s what else to consider

Emotional Intelligence

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