To ensure successful outsourcing of IT services, it’s important to apply the best practices of IT service management (ITSM). This framework enables the design, delivery, and improvement of IT services that meet customer and stakeholder needs and expectations. When managing your outsourcing relationship, you should define clear and realistic service level agreements (SLAs) that specify the scope, quality, and outcomes of the IT services. Additionally, effective governance and oversight mechanisms should be established to monitor and evaluate the performance and compliance of the service provider. Communication should be regular and transparent with common tools and channels used to resolve issues and feedback promptly. Building trust and collaboration with the service provider is key by sharing your vision, values, and culture while recognizing their contributions and achievements. Finally, your outsourcing strategy and processes should be continuously reviewed and improved by collecting data, identifying gaps and opportunities, and implementing changes.