Implement regular reflective practice within the team. Encourage team members to critically reflect on their client interactions, exploring how personal values, experiences, or biases may shape their work. Journaling or peer discussions can support this process.

Em tempos em que trabalhamos por cada vez mais diversidade e inclus?o em todos os espa?os, é fundamental a educa??o continuada em formatos variados: Literatura, palestras, rodas de conversa, workshops. Divulga??o recorrente dos inegociáveis daquela organiza??o. Para situa??es especificas, conversas individuais, compreens?o do cenário e redu??o de danos frente a crise.

1. Acknowledge the Issue Privately: Have a private, non-judgmental conversation with the team member. Use specific examples of how their biases are affecting client interactions. Encourage them to reflect on their actions and perspectives without being accusatory, focusing on professional growth. 2. Promote Awareness and Education: Offer training on unconscious bias, cultural competence, and inclusivity. These sessions can increase self-awareness and provide practical tools for minimizing bias in client interactions. Share resources such as articles, videos, or workshops on empathy, diversity, and non-discriminatory practices.

I’ve found it helpful to address the issue with the colleague in an appropriate manner. Have a discussion and give them advice and ask them to try it out and see if they notice a difference.

Awareness and Training ? Organize training on diversity, inclusion and unconscious bias. By increasing awareness of these biases, team members can begin to recognize and adjust their behaviors. The focus should be on creating empathy and understanding different customer perspectives. ? Hold open conversations about the importance of respect in interactions. Explain that prejudiced attitudes can harm the customer experience and the company's reputation.