Supporting a team member after a critical client rejection requires empathy, encouragement, and strategic guidance. First, I’d acknowledge their effort and validate their feelings—rejection can be tough, but it’s also an opportunity to grow. Then, I’d help them analyze the situation objectively: What feedback did the client provide? What can we improve? By focusing on lessons rather than setbacks, we shift the mindset from failure to growth. Finally, I’d encourage them to refine their approach, offer mentorship, and remind them that resilience and adaptability define success. One rejection doesn’t define their value—it’s just a step toward greater achievement.

Being a leader it is our moral duty to support team members in tough time. It is equally important to acknowledge the effort and dedication that went into the project. First, I would sit down with my team and genuinely listen to their feelings. It's crucial to create a safe space where they can express their disappointment and frustration without fear of judgment. Celebrating efforts is equally important. I would remind them of their strengths and past successes. This helps to rebuild their confidence and reinforces the value they bring to the team. Setting new goals can also provide a sense of direction and purpose which helps team to come back stronger and foster continuous growth.

First, we need to thoroughly understand the client's requirements and expectations. It is equally important to analyze the reasons behind the rejections and identify the challenges faced. By reviewing these reasons, we can develop tailored solutions to mitigate future rejections and improve overall team performance.

En tant que coach professionnelle, je commencerais par explorer le ressenti du collaborateur face à ce rejet puis le contexte, et son interprétation du motif du rejet. En fonction de sa perception et de l'impact sur lui, je lui proposerai des outils pour retrouver sa confiance en lui, s'appuyer sur ses succès en d'autres occasions et lui permettre de changer de perspective pour rebondir en toute autonomie.

To support a team member after a critical client rejection, offer empathy and reassurance. Acknowledge their feelings and validate their efforts. Help them reflect on what went wrong and identify areas for growth. Encourage them to learn from the experience and shift focus toward future opportunities. Offer constructive feedback and collaborate on next steps. Most importantly, remind them that setbacks are part of the process and growth.