Take time before the activity to do a practice run to help student become familiar with the tool. I use CK-12 often for self-learning and as an introduction to a topic. The first time they use the platform I alot time to do an in-class activity and take it one-step at a time, using the proyector so as to guide them through the correct way to use it. I do this with every new virtual tool I implement.

As an edtech specialist, when students struggle with virtual classroom tools, it's best to provide guidelines on how to use them. You can provide a written guide to students before the virtual experience or offer one-on-one tutorials.

When a student is struggling with virtual classroom tools, I make it a priority to offer personalized support. First, I’ll walk them through the tools step-by-step, ensuring they’re comfortable navigating the platform. I also create short, easy-to-follow tutorials to help them become more self-sufficient. To ensure they feel confident, I schedule one-on-one check-ins to address any ongoing challenges and provide additional resources. Patience and clear communication are key—it's about building their confidence and ensuring they can fully engage in the learning experience.

One of the biggest game-changers I’ve seen when helping students with virtual tools is making sure they understand why it matters to them. If they see technology as just another obsticle, they’ll resist it. But if they realize how it can help them achieve their own goals, suddenly there’s a real motivation to learn - speaking of all ages. For example, if a student loves making videos, I won’t just show them how to navigate a platform—I’ll show them how they can use it to create and share something meaningful. If another student is passionate about activism, I’ll connect virtual tools to how they can amplify their voice online. When students train on things that genuinely matter to them, that’s the strongest driver for learning.