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Last updated on 2024年7月4日

Struggling to meet client demands for ERP performance fixes?

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If you're facing challenges with your Enterprise Resource Planning (ERP) system's performance, you're not alone. Many businesses struggle to meet the demands of their clients when it comes to ERP efficiency and effectiveness. An ERP system integrates various functions across a company into one complete system to streamline processes and information across the organization. When performance issues arise, they can affect everything from inventory management to customer relations, leading to dissatisfaction and potential revenue loss. The key is to approach these challenges systematically, ensuring that every aspect of your ERP is optimized for peak performance.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
Heyd Magnus

Senior Functional Analyst | Senior Business Analyst | Product Owner | ERP | SAP SD Enthusiastic
Ely Antunes

Gerente de Tecnologia | Executivo de TI | IA entusiasta

1 Diagnose Issues

Before you can fix any performance issues with your ERP system, you need to thoroughly diagnose what's causing them. This might involve checking the hardware for any potential failures , reviewing the network for connectivity issues , or analyzing the software for bugs or glitches . Sometimes, the problem could be due to outdated software that needs an upgrade . Take the time to understand the root cause of the issues you're facing. This will help you to address them effectively and prevent them from recurring in the future.

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Heyd Magnus

Senior Functional Analyst | Senior Business Analyst | Product Owner | ERP | SAP SD Enthusiastic
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Para entender os problemas, é importante ouvir atentamente o feedback dos clientes sobre as dificuldades que est?o enfrentando. Analise os dados de desempenho do ERP para identificar padr?es e áreas problemáticas. Reúna a equipe técnica para discutir possíveis causas e solu??es para os problemas relatados. Priorize a comunica??o constante com os clientes para garantir que suas preocupa??es sejam reconhecidas e abordadas.

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Ely Antunes

Gerente de Tecnologia | Executivo de TI | IA entusiasta
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Always strive to keep a logbook of what has been applied. This should be addressed through a robust Change Management (CM) process and supported by communication. Many issues are caused by inadequately documented or poorly communicated updates. This applies not only to ERP updates but also to changes in the infrastructure supporting the ERP, including applied os patches, service agents initiated in the infrastructure (backup, antivirus, DLP software, among many others). As with any infrastructure support and monitoring of an application, the ERP requires this level of care, especially since these are massive and monolithic software systems. Proper monitoring is mandatory as it is with decentralized applications and microservices.

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2 Optimize Processes

Once you've identified the issues, it's time to optimize your ERP processes. This may involve reconfiguring certain modules or workflows to better align with your business needs. It's crucial to ensure that your ERP system isn't just functional, but also fine-tuned to support the most efficient operation of your business. This might mean customizing the software to better fit your company's processes or training staff to use the ERP system more effectively.

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Heyd Magnus

Senior Functional Analyst | Senior Business Analyst | Product Owner | ERP | SAP SD Enthusiastic
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Revisar e mapear os fluxos de trabalho pode ajudar a identificar gargalos e áreas de melhoria. Implementar ferramentas de monitoramento contínuo permite detectar problemas de desempenho de forma proativa. Colaborar com a equipe de desenvolvimento para priorizar as corre??es mais impactantes pode agilizar as melhorias. Treinar a equipe de suporte para resolver problemas comuns rapidamente também contribui para a satisfa??o dos clientes.

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Ishwar Malvi??

Founder @GeminateCS ?? ?? | Helping Businesses in Digital Transformation | Entrepreneur | Enterprise Architect | ERP | CRM | Odoo | AI | Android | IOS | Website | E-Commerce Consultant
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Meeting client demands for ERP performance fixes can feel like trying to speed up a slow-moving vehicle. the solution lies in optimizing processes. think of it as tuning an engine—by streamlining workflows, eliminating bottlenecks and automating repetitive tasks, you enhance the system's efficiency and speed. this proactive approach ensures the ERP system runs smoothly and meets client expectations, turning performance issues into opportunities for improvement and customer satisfaction.

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3 User Training

A common reason for ERP performance issues is improper use by employees. Investing in comprehensive training can significantly enhance the performance of your ERP system. Ensure that all users understand how to utilize the system's features correctly and efficiently. This not only improves performance but also increases user satisfaction and productivity. Regular training sessions can help keep everyone up to date on new features and best practices.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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ERP user training promotes an optimal use of the ERP features for higher productivity. Many tasks like bank reconciliation and bill processing can be automated with exceptions reviewed and processed by users. With an exhaustive explanation of relevant features reinforced by hands-on ERP experience, the ERP user learns how to maintain master data, process transactions, find useful information and produce customized reports in an effective, efficient and smart manner.

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Heyd Magnus

Senior Functional Analyst | Senior Business Analyst | Product Owner | ERP | SAP SD Enthusiastic
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Oferecer workshops regulares pode ajudar os usuários a entender melhor o sistema ERP e suas funcionalidades. Desenvolver tutoriais e guias específicos para quest?es comuns pode reduzir o tempo de suporte necessário. Criar uma plataforma de e-learning acessível permite que os usuários aprendam no seu próprio ritmo. Promover sess?es de perguntas e respostas ao vivo oferece uma oportunidade para esclarecer dúvidas imediatas e melhorar a experiência dos usuários.

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4 Regular Maintenance

Just like any other piece of technology, your ERP system requires regular maintenance to perform at its best. This includes applying software updates , managing data effectively , and ensuring that your hardware is up to the task. Routine maintenance can prevent many performance issues from arising and can also help you catch and resolve small issues before they become bigger problems.

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Heyd Magnus

Senior Functional Analyst | Senior Business Analyst | Product Owner | ERP | SAP SD Enthusiastic
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Certificar-se de que a manuten??o do ERP é realizada de forma regular pode minimizar interrup??es no desempenho do sistema. Agendar atualiza??es periódicas ajuda a garantir que o ERP esteja funcionando com eficiência máxima. Implementar procedimentos de monitoramento contínuo pode identificar problemas antes que eles afetem os usuários finais. Estabelecer uma política de backup robusta é essencial para proteger os dados e garantir a continuidade das opera??es.

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5 Review Feedback

Listening to feedback from your users can provide invaluable insights into how your ERP system is performing. Users often encounter issues that may not be immediately apparent to IT staff or management. By implementing a system for collecting and reviewing feedback , you can identify areas for improvement and ensure that the system meets the needs of those who rely on it daily.

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Victor Pang Kin Lan, MBA, MEng

Retired Manager & Lecturer
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As employees accumulate ERP experience, they can provide constructive feedback for continuously improving and fine tuning business processes by better exploiting the ERP system, its added modules and its new upgrade features. This incremental improvement is ongoing after the ERP go-live and contributes to a successful and long ERP lifespan.

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6 Scale Wisely

As your business grows, so too will the demands on your ERP system. It's important to scale your ERP solution wisely, ensuring it can handle increased loads without compromising performance. This might mean investing in more powerful hardware, considering cloud-based solutions for better scalability , or simply cleaning up and archiving old data to keep the system running smoothly.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Struggling to meet client demands for ERP performance fixes?

1

2

3

4

5

6

7

1 Diagnose Issues

2 Optimize Processes

3 User Training

4 Regular Maintenance

5 Review Feedback

6 Scale Wisely

7 Here’s what else to consider

Enterprise Resource Planning (ERP)

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Struggling to meet client demands for ERP performance fixes?

1

2

3

4

5

6

7

1 Diagnose Issues

2 Optimize Processes

3 User Training

4 Regular Maintenance

5 Review Feedback

6 Scale Wisely

7 Here’s what else to consider

Enterprise Resource Planning (ERP)

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感谢您的反馈

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