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Last updated on 2024年8月17日

Struggling to juggle feedback from stakeholders and project goals?

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When managing a project, you often find yourself in the middle of a tug-of-war between stakeholder feedback and project goals. It's like trying to balance on a tightrope while juggling—daunting, isn't it? Yet, handling this balancing act is crucial for the success of any project. Stakeholders, who can range from clients to team members, have a vested interest in the project's outcome and their feedback can be invaluable. However, adhering too closely to their suggestions can sometimes lead to straying from the initial project objectives. This article is your guide to navigating these choppy waters with grace and ensuring that your project remains on course while valuing the input of those who have a stake in its success.

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Muhammad Farzan Bashir

Project & Risk Management Professional, PMP? | PMI-RMP? | MSc Project Management || Experienced in end-to-end Project…
TAMIRIS CIUCCIO

Jornalista especializada em Comunica??o Corporativa
Marllon Almeida

Advogado Trabalhista | Estratégia Jurídica Empresarial | Especialista em Direito do Trabalho | Sempre em busca do…

1 Understanding Needs

To effectively manage stakeholder feedback and project goals , you must first understand the needs and motivations of your stakeholders. Are they looking for a quick turnaround, or are they more concerned with quality? Do they prioritize cost over functionality? By identifying what drives your stakeholders, you can better assess their feedback against the project's objectives. It's important to communicate openly, ensuring that their expectations align with the project's scope and limitations. This understanding forms the foundation for a successful negotiation between stakeholder satisfaction and project fidelity.

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Muhammad Farzan Bashir

Project & Risk Management Professional, PMP? | PMI-RMP? | MSc Project Management || Experienced in end-to-end Project Management of EPC Projects ||
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Its all subjective at majority of the times, but I want to focus on something that provides the first objective assurance. This is the Project Charter which provides the first lensing in reviewing the requirements. If any requirements are going against the charter, they can be immediately turned down with due justification provided to the initiator.

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TAMIRIS CIUCCIO

Jornalista especializada em Comunica??o Corporativa
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Para atingir esse objetivo, é essencial compreender as necessidades e motiva??es das partes interessadas. Por exemplo, imagine um projeto de desenvolvimento de software. Os clientes desejam um produto de alta qualidade, enquanto a equipe de desenvolvimento pode priorizar a eficiência e o cumprimento dos prazos. Essas diferentes perspectivas podem levar a conflitos se n?o forem adequadamente gerenciadas. Portanto, é crucial estabelecer uma comunica??o aberta e alinhada, garantindo que as expectativas estejam em sintonia com o escopo e as limita??es do projeto.

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2 Prioritize Feedback

Once you understand the stakeholders' needs, it's time to prioritize their feedback . Not all suggestions will be feasible or align with the project goals. You must evaluate the impact of implementing each piece of feedback against the project's scope, timeline, and budget. Some feedback may lead to valuable improvements, while others might be counterproductive. It's your responsibility to discern which feedback to act on and which to acknowledge but set aside. This prioritization ensures that the project remains focused on its primary objectives without disregarding the input of those involved.

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Marllon Almeida

Advogado Trabalhista | Estratégia Jurídica Empresarial | Especialista em Direito do Trabalho | Sempre em busca do próximo desafio
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Para priorizar o feedback de forma eficaz, é crucial avaliar cada comentário com base em seu impacto no projeto. Primeiro, identifique quais sugest?es est?o alinhadas com os objetivos principais do projeto e quais podem melhorar a qualidade ou eficiência do trabalho. Em seguida, considere o impacto de cada feedback em rela??o ao escopo, cronograma e or?amento. Feedbacks que promovem melhorias significativas e s?o viáveis dentro das restri??es do projeto devem ser priorizados. Por outro lado, sugest?es que podem desviar o projeto de seus objetivos ou causar sobrecarga devem ser avaliadas com cautela e, se necessário, deixadas de lado para manter o foco e a eficiência.

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K Phillips

Freelance copy editor focused on audience and appeal | helping thought leaders, marketers, entrepreneurs, and more improve their text | better text = better results
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Regardless of what kind of feedback you get, it’s wise to thank your stakeholders and tell them how you’ll use it. You can keep it simple: “Thanks for your input. Depending on the project’s needs, we’ll act immediately, postpone action, or set aside the information in favor of other priorities. Regardless of our decisions, we appreciate your feedback and will consider it carefully.”

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3 Effective Communication

Effective communication is the cornerstone of managing both stakeholder feedback and project goals. It's essential to keep all parties informed about project progress and how their feedback is being considered. When communicating, be clear about the project's objectives and constraints . If certain feedback cannot be accommodated, provide a reasoned explanation. This transparency builds trust and helps stakeholders understand the rationale behind project decisions. Remember, communication should be a two-way street; encourage stakeholders to voice their concerns and ideas throughout the project lifecycle.

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TAMIRIS CIUCCIO

Jornalista especializada em Comunica??o Corporativa
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Para uma comunica??o assertiva é necessário ser claro sobre os objetivos e restri??es do projeto. Se determinado feedback n?o puder ser acomodado, ofere?a uma explica??o fundamentada e clara. Essa transparência cria confian?a e ajuda toda a equipe a entender a lógica por trás das decis?es do projeto. A comunica??o deve ser uma via de m?o dupla; incentivar a expressar suas preocupa??es e ideias ao longo do ciclo de vida do projeto. Na constru??o da Arena Corinthians, por exemplo, a comunica??o eficaz entre a construtora e os stakeholders foi crucial para garantir que as diversas exigências fossem atendidas, gerando repercuss?o positiva na imprensa.

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Marllon Almeida

Advogado Trabalhista | Estratégia Jurídica Empresarial | Especialista em Direito do Trabalho | Sempre em busca do próximo desafio
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A comunica??o eficaz é essencial para o gerenciamento bem-sucedido do feedback. Para garantir que o feedback seja útil e bem direcionado, é fundamental estabelecer canais claros e abertos para a troca de informa??es. Certifique-se de que todas as partes interessadas compreendam o propósito do feedback e como suas contribui??es ser?o usadas. Mantenha uma comunica??o contínua para esclarecer dúvidas e alinhar expectativas. Além disso, forne?a respostas claras e construtivas sobre quais feedbacks ser?o implementados e por quê, e explique as raz?es para descartar outros. Isso n?o apenas melhora a qualidade do feedback recebido, mas também fortalece o engajamento e a colabora??o entre os envolvidos.

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Moizel Izaacs

Change Management Specialist - Firstrand Namibia
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In order to have feedback from stakeholders you should first have their trust and also an open relationship so that they feel comfortable to give objective feedback.It boils down to make your channel of communication clear and to guide them to proper support channels.Regular feedback from you will give them freedom to communicate back to you.

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4 Flexible Planning

Flexibility in planning can save you from many headaches when juggling stakeholder feedback and project goals. Projects rarely go exactly as planned, and being able to adapt your strategy is key. This might mean re-evaluating goals or adjusting timelines to incorporate valuable feedback. However, flexibility doesn't mean losing sight of the project's core objectives; it means finding creative ways to achieve those goals while considering stakeholder input. A flexible plan is a robust plan that can withstand the pressures of competing demands.

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5 Decision Making

The art of decision making is crucial when you're caught between stakeholder feedback and project goals. You'll need to make tough calls on what to implement, defer, or decline. To do this effectively, rely on a structured decision-making process that takes into account the project's priorities, resources, and potential risks associated with stakeholder suggestions. Decisions should be made with a view to the long-term success of the project, not just immediate gratification. This strategic approach will help maintain the integrity of the project while valuing stakeholder contributions.

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Arooj Waqar

Soft Skills Trainer & Mindset Coach ??
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Sometimes feedback may not make sense initially because we are not receptive, so it's important to take notes of all feedback and go through the pointers with a clear mind. This will help us understand the feedback better and make informed decisions on what to implement and what to decline. After deciding always communicate it so everyone is on the same page.

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6 Manage Expectations

Finally, managing expectations is vital in the delicate dance between stakeholder feedback and project goals. Be realistic about what can be achieved within the project's constraints and communicate this clearly to stakeholders. Set boundaries early on to prevent scope creep —whereby the project's requirements expand beyond its original intent. Regularly revisiting and reaffirming these boundaries helps keep everyone on the same page and avoids disappointment. By managing expectations effectively, you can foster a collaborative environment where both project goals and stakeholder needs are met harmoniously.

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Struggling to juggle feedback from stakeholders and project goals?

1

2

3

4

5

6

1 Understanding Needs

2 Prioritize Feedback

3 Effective Communication

4 Flexible Planning

5 Decision Making

6 Manage Expectations

Business Communications

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Struggling to juggle feedback from stakeholders and project goals?

1

2

3

4

5

6

1 Understanding Needs

2 Prioritize Feedback

3 Effective Communication

4 Flexible Planning

5 Decision Making

6 Manage Expectations

Business Communications

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