1. Collaborative Planning and Implementation: Involve stakeholders: Involve both IT and business stakeholders in the planning and implementation stages of the ERP project. Define roles and responsibilities: Clearly define the roles and responsibilities of each team to ensure a smooth workflow. 2. User-Centric Design: Focus on user needs: Design the ERP system with the end-user's needs and preferences in mind. Intuitive interface: Create an intuitive and user-friendly interface that is easy to navigate. 3. Effective Communication and Training: Open communication channels: Establish open communication channels between IT and business teams.

ERP users should have access to an ERP support portal with regularly updated frequently asked questions with answers, user manuals, training videos, discussion forums and other documentation. This self-service 24/7 facility can progressively ensure that only issues, which it does not yet cover, are reported to the IT helpdesk and eventually the ERP support team.

Bridging the gap between IT support and business end-users in ERP systems can be challenging due to differences in technical knowledge and business expectations. To overcome this, communication is key—translate technical jargon into business language and vice versa. Regular training sessions, user-friendly documentation, and collaborative workshops can help. Also, gathering continuous feedback from end-users ensures that the IT team understands the real-world issues and can develop solutions that align with business needs. This fosters better integration and smoother ERP adoption.