I believe that fostering a work culture where both creativity and efficiency thrive is essential. Encouraging team members to share innovative ideas while providing structured workflows ensures that service remains seamless. Recognizing and rewarding creative problem-solving motivates staff to think outside the box without compromising productivity. Additionally, leveraging technology to handle routine tasks allows employees to focus on delivering unique and memorable guest experiences. A well-balanced approach not only enhances efficiency but also keeps the team engaged and motivated.

I remember leading a hotel team where creativity was overflowing—but deadlines suffered. We learned to blend structure with freedom: clear timelines paired with open spaces for ideas. Balancing creativity and efficiency isn’t about strict rules—it’s about giving people a canvas and a clock. Encourage imagination, but gently remind them when to wrap up the masterpiece.