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Struggling to align engineering and operations teams on quality standards?

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When your engineering and operations teams have different quality standards, the results can be frustrating and costly. As an industrial engineer, you understand the importance of aligning these teams to ensure a smooth production process and high-quality products. Misalignment can lead to defective products, wasted resources, and a tarnished company reputation. But fear not; there are strategies to bridge the gap and synchronize your teams for optimal performance and quality assurance.

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Sundaramahalingam G

Senior Supplier Quality Engineer || LSSBB || ISO 9001:2015 Lead Auditor || Freelance Auditor || Cal-Comp Electronics…
Seymur A.

Offshore Operations Specialist | QC Engineer | Senior Offshore Production Chemist | Experienced TBM Operations…
Neil Myerscough

Team Leader at Seqirus

1 Understanding Gaps

To align your engineering and operations teams, you first need to understand where the gaps in quality standards lie. Typically, engineering may focus on theoretical perfection, while operations prioritize practicality and efficiency. These differing priorities can result in a disconnect when it comes to implementing quality standards. By identifying specific areas where expectations diverge, you can begin to develop a common language and set of practices that both teams can agree on. It's essential to facilitate open communication and foster a culture where both teams appreciate each other's challenges and contributions to the final product's quality.

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Sundaramahalingam G

Senior Supplier Quality Engineer || LSSBB || ISO 9001:2015 Lead Auditor || Freelance Auditor || Cal-Comp Electronics (Thailand) Public Co., Ltd.
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Understanding gaps is crucial for aligning engineering and operations teams on quality standards. It involves identifying differences in expectations, processes, and priorities between the teams. By clearly defining and communicating these gaps, both teams can work towards common goals, establish consistent quality metrics, and ensure seamless collaboration. This process typically includes regular meetings, joint training sessions, and the use of shared tools and documentation to bridge any disconnects and promote a unified approach to quality.

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Neil Myerscough

Team Leader at Seqirus
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Training ops staff in maintenance (fundamentals) can really help. Similarity educating the maintenance teams on quality/GMP supports the ops teams

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2 Common Objectives

Establishing common objectives is crucial for aligning your teams. Start by defining clear, measurable goals that both engineering and operations can strive towards. These goals should be rooted in delivering quality products that meet customer needs while being feasible to produce. Encourage cross-departmental collaboration to ensure that objectives are realistic and consider the capabilities and limitations of both sides. This shared vision for quality will serve as a foundation for cooperation and drive both teams to work together more effectively.

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3 Process Integration

Integrating your processes is a key step towards alignment. This means creating systems where engineering designs are informed by operational feedback and vice versa. For instance, consider implementing Design for Manufacturability (DFM) principles, which ensure that products are designed with ease of production in mind. By involving operations early in the design process, engineering can benefit from practical insights that lead to more manufacturable and higher-quality products. This integration fosters a sense of shared responsibility for the end product's quality.

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Neil Myerscough

Team Leader at Seqirus
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Using simple educational tools available as a cache really helps. SOPs are the primary source of information but sometimes lack the underpinning knowledge that can really help .

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Keith Baird

President @ Ascension Technologies | Product Development Expert
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I think the most effective tools here is a formal design review. This would address DFM, Tooling, Special Inspection, etc. Used this process for years very effective.

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4 Communication Channels

Open and consistent communication channels between engineering and operations are vital. Regular meetings, shared platforms, and collaborative tools can help maintain a steady flow of information. It's important to establish protocols for feedback, so concerns regarding quality standards can be addressed promptly and effectively. Encourage both teams to provide constructive feedback and work together to find solutions that satisfy both engineering precision and operational efficiency. This collaborative approach can significantly improve the alignment on quality standards.

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Seymur A.

Offshore Operations Specialist | QC Engineer | Senior Offshore Production Chemist | Experienced TBM Operations Coordinator
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From what I've seen, miscommunication can really put projects at risk. I've been in situations where a lack of clear communication nearly derailed our efforts. Keeping the lines of communication open during the planning, ordering, and implementation stages is so important. I know meetings can sometimes feel pointless but skipping them can lead to serious issues down the line. It's really about ensuring everyone is on the same page.

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5 Training Programs

Investing in joint training programs can also help align your engineering and operations teams. Cross-training allows team members to understand each other's roles and the challenges they face in maintaining quality standards. This understanding can lead to greater empathy and collaboration between teams. Training should focus on the importance of quality in every stage of the production process and how each team contributes to the overall success of the product and company.

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Neil Myerscough

Team Leader at Seqirus
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Working side by side with ops and engineering is extremely beneficial and brings its own rewards. This approach cannot be encouraged enough!!

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6 Continuous Improvement

Lastly, adopting a culture of continuous improvement will keep both teams aligned in the long run. Encourage regular reviews of processes, designs, and quality outcomes to identify areas for improvement. Lean manufacturing principles, such as Kaizen, can be particularly effective in promoting ongoing refinement and encouraging both teams to constantly seek ways to enhance quality standards. This mindset ensures that alignment on quality is not just a one-time effort but an ongoing commitment.

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Jo?o M.
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Establish clear performance metrics to track quality performance for operations. This data can be used to identify areas for improvement and measure the effectiveness of implemented solutions.

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Keith Baird

President @ Ascension Technologies | Product Development Expert
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The great thing about a continuous improvement program is that the savings that result from the effort should go straight to the bottom line.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Struggling to align engineering and operations teams on quality standards?

1

2

3

4

5

6

7

1 Understanding Gaps

2 Common Objectives

3 Process Integration

4 Communication Channels

5 Training Programs

6 Continuous Improvement

7 Here’s what else to consider

Industrial Engineering

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Struggling to align engineering and operations teams on quality standards?

1

2

3

4

5

6

7

1 Understanding Gaps

2 Common Objectives

3 Process Integration

4 Communication Channels

5 Training Programs

6 Continuous Improvement

7 Here’s what else to consider

Industrial Engineering

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