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Last updated on 2024年7月4日

A stakeholder wants to compromise quality assurance. How can you maintain project integrity?

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When a stakeholder suggests compromising on Quality Assurance (QA), it can put the integrity of your project at risk. QA is the systematic process of ensuring that a product or service meets certain standards of quality. It involves various checks and tests throughout the development cycle to prevent mistakes and defects in the final product. As someone responsible for maintaining project integrity, your role is crucial in navigating these challenging situations. You must balance stakeholder interests with the need for a quality product, all while keeping the project on track.

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Yvan Leite

Engenheiro de Qualidade na CTC Infra

1 Educate Them

Understanding the importance of QA is key for stakeholders who may not be familiar with the intricacies of the process. Your task is to educate them on how QA adds value by preventing costly errors and ensuring customer satisfaction . Explain that cutting corners in QA can lead to inferior product quality, which might result in negative customer feedback and damage to the brand's reputation. Use relatable examples and analogies to make your case, emphasizing that the long-term benefits of robust QA practices far outweigh any short-term gains from reducing QA efforts.

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Yvan Leite

Engenheiro de Qualidade na CTC Infra
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Sensibiliza??o desde o início do processo é fundamental, os envolvidos devem se reunir e as implica??es que comprometem a qualidade, incluindo riscos financeiros, de seguran?a e de reputa??o devem ser demonstradas entre as partes. Reafirme os benefícios de manter altos padr?es de qualidade, como a redu??o de retrabalhos, menor manuten??o futura e maior satisfa??o do cliente.

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GANESAMOORTHY N

Senior Manager -Quality - Adani Group (Roads , Metro , Railway & Water Business) | Certified ISO 9001:2015 Lead Auditor in QMS
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Show how quality assurance aligns with the overall business goals and objectives. For instance, ensuring a high-quality product can lead to better market performance and customer retention.

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2 Present Risks

When faced with a stakeholder eager to compromise QA, clearly presenting the potential risks is crucial. Outline specific scenarios where reduced QA could lead to product failures , security vulnerabilities , or regulatory non-compliance . By providing concrete examples of what could go wrong, you help stakeholders understand that the implications of compromising on quality can be severe and far-reaching. This approach can shift their perspective from seeing QA as a cost to recognizing it as an investment in the product's success and longevity.

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GANESAMOORTHY N

Senior Manager -Quality - Adani Group (Roads , Metro , Railway & Water Business) | Certified ISO 9001:2015 Lead Auditor in QMS
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Clearly explain the potential risks and consequences of compromising on quality assurance. Use some examples/case studies and data to illustrate how cutting corners could lead to defects, increased costs, or project failure.

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3 Offer Alternatives

If stakeholders are concerned about time or budget constraints, offer alternative solutions that maintain QA standards without compromising project integrity. Suggest optimizing the QA process through prioritization of tests , automating repetitive tasks , or reallocating resources. By demonstrating flexibility and a willingness to find a middle ground, you can maintain the necessary level of quality assurance while addressing stakeholders' concerns. This collaborative approach fosters trust and shows that you are committed to delivering a high-quality product within the project's constraints.

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GANESAMOORTHY N

Senior Manager -Quality - Adani Group (Roads , Metro , Railway & Water Business) | Certified ISO 9001:2015 Lead Auditor in QMS
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If stakeholders are concerned about timelines or costs, propose alternative solutions that don’t compromise quality. This could include prioritizing critical features, extending deadlines, or allocating additional resources.

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4 Negotiate Terms

Negotiating terms with stakeholders involves finding a balance between their desires and the project's quality needs. You can propose a phased approach where critical features undergo full QA while less crucial aspects have scaled-back testing. This compromise ensures that the most important elements of the project are thoroughly tested, while also acknowledging the stakeholder's input. Through negotiation, you can reach an agreement that satisfies both parties and keeps the project's integrity intact.

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Darshit Shah

Senior Lead QA Engineer | Scrum Master Certified | ISTQB? Agile Certified | ISTQB? CTFL Certified | Team Management | Stakeholder Engagement | Manual Testing | API Testing | Selenium | TestNG | Cucumber | Robot Framework
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Negotiating terms involves discussing and reaching mutual agreements on specific aspects of a project, such as scope, timelines, resources, or requirements. It typically involves open communication between parties to understand each other's needs, priorities, and constraints. Negotiations aim to find a balance that satisfies all stakeholders while aligning with project goals and objectives. This process may include proposing alternatives, seeking compromises, and clarifying expectations to ensure clarity and consensus on the terms agreed upon. Effective negotiation fosters collaboration, resolves conflicts, and establishes a foundation for successful project execution.

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5 Leverage Data

To reinforce your stance on the importance of QA, leverage data from past projects that illustrate the positive impact of thorough quality assurance. Show how investing in QA has led to fewer post-release issues, higher customer satisfaction, and ultimately, cost savings. Data-driven arguments are compelling and can help stakeholders see the tangible benefits of maintaining a strong QA process. This evidence-based approach can be instrumental in persuading stakeholders to prioritize quality in their decision-making.

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6 Maintain Resolve

Lastly, it is essential to maintain resolve in your commitment to QA. While it's important to listen to stakeholders and consider their perspectives, you must also stand firm on the necessity of thorough quality assurance for the project's success. Remind them that the reputation and reliability of the product are at stake and that compromising on quality can have long-lasting negative impacts. Your steadfastness will not only protect the project but also reinforce the value you place on delivering excellence.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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GANESAMOORTHY N

Senior Manager -Quality - Adani Group (Roads , Metro , Railway & Water Business) | Certified ISO 9001:2015 Lead Auditor in QMS
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Involve quality assurance experts in discussions with stakeholders to provide a professional perspective on the importance of maintaining standards for good quality.

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A stakeholder wants to compromise quality assurance. How can you maintain project integrity?

1

2

3

4

5

6

7

1 Educate Them

2 Present Risks

3 Offer Alternatives

4 Negotiate Terms

5 Leverage Data

6 Maintain Resolve

7 Here’s what else to consider

Quality Assurance

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A stakeholder wants to compromise quality assurance. How can you maintain project integrity?

1

2

3

4

5

6

7

1 Educate Them

2 Present Risks

3 Offer Alternatives

4 Negotiate Terms

5 Leverage Data

6 Maintain Resolve

7 Here’s what else to consider

Quality Assurance

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感谢您的反馈

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