Project managers are ignoring QA concerns about product defects. How will you ensure product quality?
Are you navigating the tricky waters of product quality? Dive in and share your strategies for keeping standards afloat.
Project managers are ignoring QA concerns about product defects. How will you ensure product quality?
Are you navigating the tricky waters of product quality? Dive in and share your strategies for keeping standards afloat.
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Data always comes to rescue for such scenarios where people are being ignorant unconsciously or by choice. Collate a report about the past defects being missed with details like financial impact, customer loss, dent to company image (we all remember CrowdStrike outage), reduced sprint velocity due to frequent hot fixes etc. basically anything that can be quantified in terms of numbers or charts. Project managers can't deny when proper data is presented and it will help them to understand the impact & gravity of situation as its backed up by historical data.
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1/2 If PMs are ignoring QA concerns about product defects, here are a few ideas how to ensure product quality: 1. Document all defects, including their impact on the end user, the project timeline, and costs. Use detailed reports, screenshots, and logs to back your findings. Escalate these concerns to product owners, sponsors, or clients. Make sure they understand the potential risks of releasing a product with unresolved defects. 2. Prioritize testing activities based on business-critical functionality. If defects are found in key areas, they will likely get more attention from PMs and stakeholders. (2nd part is in a reply below)
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Ensuring product quality when project managers ignore QA concerns can be challenging, but you can still take proactive steps to maintain standards. - Write detailed reports about the defects, including screenshots, steps to reproduce the issue, and potential impacts. This creates a record that can be referred to later - Emphasize how defects can affect end users or clients. When project managers see that poor quality might result in customer dissatisfaction or lost business, they may pay more attention. - Highlight the most critical ones that impact functionality or performance. - Show the risks involved in releasing a defective product, including technical debt, future cost of fixes, or the potential for rework after release
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Ignoring QA concerns may result in short-term gains for project managers, such as meeting immediate deadlines or reducing costs. However, this compromises long-term benefits, including product reliability, customer trust, and brand reputation. We should escalate the issues through formal channels at appropriate times, documenting defects with potential impacts. Proposing risk assessments and root cause analysis will highlight the long-term costs. Collaborating with stakeholders, we should ensure QA involvement in decision-making, emphasizing that addressing defects early is more sustainable and cost-effective than post-release fixes.
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As a project manager, neglecting quality concerns means the project is doomed from the start. Quality should never be compromised, which is why all testing concepts should be respected and adhered to. Ultimately, quality is everyone's responsibility, beginning with the Business Ambassador, Business Visionary, Project Manager, Technical coordinator to the person responsible for company security.
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