Patients are upset with healthcare technology changes. How do you address their dissatisfaction effectively?

To address patient dissatisfaction with new healthcare technology, actively listen to their concerns and validate their experiences. Recognize that aging patients may find sudden changes challenging and could feel disoriented or distrustful. Provide clear, empathetic explanations of the technology’s benefits and offer personalized support to ease their transition. Ensuring they feel understood and supported will help maintain their trust and satisfaction in their care.

-Firstly healthcare institutes and tech companies involved in Health technologies should contribute time and resources to run researches to gather patients feedbacks and responses to why they are dissatisfied with the current changes in healthcare technologies. -Secondly once the data is gathered should analyze and list down the findings into different categories and identify the mail pain points of patients which will help healthcare institutions and tech companies to bridge the gap and provide better effective solutions to overcome the current dissatisfaction levels which in return will help to build more effective and efficient healthcare technologies which will make the process smoother for both patients and institutes.

Escuchar a los pacientes permite identificar mejor sus preocupaciones con la tecnología y responder con soluciones personalizadas. Este enfoque ayuda a que se sientan comprendidos y valorados, lo que alivia su frustración y facilita su adaptación a los cambios.

- if we get a statistical brake down it’s common to see the demographic age groups between 50-60+ years of age patients who are mainly dissatisfied with the changes is healthcare technologies. Therefore I strongly believe that it’s due to the lack of technological exposure compared to younger age groups who are tech savvy. So by having traditional support lines such as dedicated Helplines and easy step by step tutorials and videos to assist these categories would support in educating these groups tactfully. Moreover, these simple initiatives will contribute to reduce the dissatisfaction levels of patients in a significant proportion.

Ense?ar la nueva tecnología de manera clara y amable es fundamental para ayudar a los pacientes a sentirse más cómodos con los cambios. Explicar paso a paso y responder a sus dudas reduce la ansiedad y aumenta su confianza en el uso de estas herramientas.

- I strongly agree with having personalized assistance for patients which will make their healthcare journey more confident. This will definitely affect the satisfaction level positively.

Health tech is useless if it doesn't save patients time and stress. Educating people on how to use something, designing it so that it's easy-to-use, and constantly iterating with feedback from users => these are all key points to satisfaction.

Ofrecer apoyo adaptado a las necesidades de cada paciente, ya sea mediante tutoriales o ayuda directa, reduce frustraciones y facilita una adopción más fluida de la tecnología. Este enfoque personalizado genera mayor confianza y seguridad en el proceso.

Invitar a los pacientes a compartir sus opiniones permite hacer ajustes útiles en la tecnología, lo que mejora su interacción con el sistema. Esto no solo les brinda un sentido de participación, sino que también optimiza el servicio de manera continua.

- It is very helpful to maintain and offer alternatives until the patients are 95% or more adapted to use the new technology without any issues. - also having phone based responsive hotlines to support patients will psychologically help patients to be at ease as they know they have another alternative and support line which they can communicate with and eventually help reduce the dissatisfaction levels.

Dar opciones tradicionales a quienes no se sientan cómodos con la nueva tecnología garantiza que todos los pacientes reciban una atención adecuada. Ofrecer métodos como llamadas telefónicas o formularios en papel asegura que nadie quede excluido por los cambios.

Creating a forum for people to share tips with each other, is a great way to reduce tech fluency gaps and also allow people to ask each other questions that they wouldn't normally ask their healthcare providers. A community-based approach is a great idea!

- I strongly agree with fostering a community among patients. Through these forums and groups patients can share their views/opinions/ suggestions and even complains and incidents which leads to dissatisfaction which others in the community can suggest alternatives to work around with which will help healthcare institutes and tech companies to identify the problems and provide solutions to address those issues which will bring down the dissatisfaction levels of patients.

Crear grupos de apoyo donde los pacientes puedan compartir experiencias y consejos sobre el uso de la tecnología alivia el estrés de adaptarse a los cambios. Este tipo de comunidad fomenta el aprendizaje mutuo y un sentido de pertenencia que facilita la transición.