Acknowledge the issue promptly and provide clear, accurate information to counter it. Use a calm, professional tone, avoiding blame or defensiveness. Engage trusted speakers or moderators to reinforce the correct message. Spread accurate details across multiple channels, including chat, social media, or follow-up emails, to ensure wide reach. Encourage audience questions and direct them to credible sources for verification. Post-event, review how the misinformation spread and prepare strategies like real-time fact-checking for future events.

Para combater a desinforma??o em um evento virtual, é vital agir rapidamente. Monitore os canais de comunica??o e identifique os boatos circulando. Corrija-os publicamente com informa??es precisas e fontes confiáveis. Use atualiza??es em tempo real nas plataformas do evento, como chats ou painéis de aviso, para garantir que todos tenham acesso à verdade. Incentive perguntas e mantenha a transparência ao esclarecer os fatos, evitando que a desinforma??o se espalhe ainda mais.

I always work with at least one chat manager during virtual events. They handle most questions and misinformation, but we’ve developed a system—if something needs to be addressed with the entire group, they flag it for me. This teamwork allows me to stay focused on facilitating while ensuring key issues get the attention they deserve. It also turns misinformation into a learning opportunity. By responding thoughtfully, we can clear up confusion, deepen understanding, and keep the conversation flowing without discouraging anyone from sharing.

Evento n?o tem replay, ent?o existem momentos em que é necessário intervir e esclarecer informa??es, antes que seja tarde demais. Melhor mudar o roteiro e corrigir alguns pontos do que deixar informa??es erradas no ar.

Effectively addressing misinformation during a virtual event requires prompt action. I actively monitor all communication channels to quickly identify misinformation and cross-check its accuracy. I then issue a clear, concise correction through the same channels, providing accurate information and sources. If possible, I engage subject matter experts to address misinformation directly. I update the event's FAQ section with accurate information to prevent further spread. Using clear, non-confrontational language helps avoid alienating the audience. Post-event, I send a follow-up communication summarizing accurate information and addressing concerns. Analyzing how misinformation spread helps improve future communication strategies.