Launching a product with limitations or bugs. Can you still meet customer expectations effectively?
Dive into the debate: Can launching an imperfect product still satisfy your customers? Share your strategies for balancing expectations.
Launching a product with limitations or bugs. Can you still meet customer expectations effectively?
Dive into the debate: Can launching an imperfect product still satisfy your customers? Share your strategies for balancing expectations.
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Obviously, they won’t be perfect products, but none of them are. If you have previously worked on product testing with your potential customers or with an existing community of test users, it will be easier for you to involve them in future developments. If not, don’t worry. As long as they are not critical errors that could put the product at risk in the market (e.g., against the sector leader), involve your community in the improvements and reward them for it. Work with customers to get suggestions from them, reward the ones you can, and that ultimately get implemented
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Yes, I believe I can still meet customer expectations effectively, even when launching a product with limitations or bugs. The key is to maintain transparency and open communication with customers. I would inform them about the known issues and provide a timeline for resolution. Additionally, I would prioritize excellent customer support to address any concerns they might have. By managing expectations and demonstrating a commitment to improvement, I can build trust and show that I value their feedback, which can enhance their overall experience despite the product’s limitations.
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Yes, you can still exceed customer expectations after launching a product with restrictions or flaws. The trick is to control communication and set expectations upfront. For example, if you're launching a new software product that lacks certain functionality, be open with clients and emphasise that these will be added shortly. Provide robust support, such as proactive updates and rapid customer service, to help resolve difficulties quickly. Microsoft originally debuted the Xbox One without some features, but it retained customer trust by explicitly stating deadlines and steadily improving after launch. Customers might overlook flaws if they feel heard and supported.
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Se esse produto foi concebido pra atender um dor latente do cliente e ele enxergar a relevancia em sua vida, certamente vai querer usar. O ponto chave aqui é como você divulga e vende. Manter um comunica??o transparente sobre os “bugs” e que esse produto é uma inova??o em evolu??o, vai suavizar a exigência inicial, gerar confian?a, e você pode até conseguir grandes parceiros para trabalhar a melhoria.
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?? Proactive Communication: Be transparent about any limitations or issues and communicate proactively with customers. ? Offer Alternatives: Provide alternative solutions or features to address customer needs, even if the primary functionality is limited. ?? Continuous Improvement: Demonstrate your commitment to addressing issues and improving the product through regular updates and enhancements.
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