- Cross-Train Staff : Ensure team members are trained in multiple roles, enabling flexible coverage when needed. - Utilize On-Call Staff : Have a list of on-call or part-time staff ready to fill gaps quickly. - Prioritize Tasks : Focus on essential duties first (check-ins/outs, guest assistance) to maintain core service. - Communicate with the Team : Keep everyone informed of the situation, so they’re prepared to support as needed. - Adjust Shift Patterns : If possible, adjust shifts to have more staff during peak hours.

Handling last-minute scheduling conflicts at the front desk during peak season requires proactive planning, flexibility, and efficient team coordination. Here’s how you can ensure smooth operations:- *Allow staff to swap shifts with manager approval to accommodate conflicts without disrupting operations. *Shift administrative tasks, such as inventory management or reporting, to quieter times or assign them to back-office staff. *Empower team members to handle routine inquiries, freeing up senior staff to resolve more complex issues. *Hold short briefings to update the team on potential challenges and distribute responsibilities. *Offer refreshments, seating, or entertainment for guests waiting during peak periods.

There are two elements which are critical in hospitality which come through here too. 1. Technology: With the advance tech that is available today, it should be used in the right way to forecast busy and non-busy period with a good lead time to plan accordingly and avoid impact to operations. Tech also allows to take away actions or increase the speed at which tasks can be completed for simple activities such as Concierge queries. 2. Human: Hospitality skills are very much transferable qualities. Hence cross training is much faster in ensuring that team members from other verticals and expertise can step in to help and smoothen.