登录查看更多内容

How would you handle user feedback that contradicts the project's initial design decisions?

由人工智能和领英社区提供技术支持

Navigating conflicting feedback during a software project can be quite the challenge. When you're steering the ship, and the waters get rough with user feedback that goes against your initial design decisions, it's crucial to maintain a course that satisfies your users without capsizing the project. It's about finding the balance between user satisfaction and project feasibility. This means assessing the feedback's impact, considering the project's scope, and deciding whether to pivot or stay the course. Remember, your role is to manage these waves of feedback effectively, ensuring that the final product is both user-centric and aligned with your project's goals.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

Gustavo A. Parada S.

Principal Member of Tech Staff at Oracle | Java OCA, OCP | MSc IT Management | CS Engineer
Agustin Martinez Garcia

Subdirector de Tecnología Comercial en Organización Soriana | Commercial Retail | SAP Retail | MD | P&P
Karina Rojas Plasencia

Docente UPC, Facultad de Negocios, Unidad de Iniciativa Empresarial - Mentora en Emprendimiento - Asesora de Tesis

1 Assess Impact

When user feedback contradicts your initial design decisions, it's essential to assess the impact of incorporating this feedback. Consider the extent to which the feedback aligns with your project's goals and how it might improve or detract from the overall user experience. Evaluate whether the changes are feasible within your current scope and resources. Sometimes, feedback can lead to a better product, but other times it may not be practical or beneficial to implement.

添加您的观点

Gustavo A. Parada S.

Principal Member of Tech Staff at Oracle | Java OCA, OCP | MSc IT Management | CS Engineer
举报内容
On feedback, two points: * One of the most important parts of communication is to listen to what’s NOT being said. What is that other person trying to say (behind their words)? Many people don’t have time to listen, much less to try to understand. People say they are good listeners but they are not. Whether you can listen or not, surround yourself with people that help you see what you cannot and pay attention. * Henry Ford: “If I had asked people what they wanted, they would have said faster horses.” Sometimes you need to think within the limits or constraints. But if you are innovating, then think out of the box. Interpolate, Extrapolate, then evaluate. Embrace feedback, if you only listen what you want or expect, what can you learn?

已翻译

赞
Agustin Martinez Garcia

Subdirector de Tecnología Comercial en Organización Soriana | Commercial Retail | SAP Retail | MD | P&P
举报内容
No hay que perder el foco y el objetivo del proyecto, la administracion del cambio es una asignatura compleja, incluso para proyectos ya en curso, por eso es importante tener el apoyo de la alta direccion y tener definidos los objetivos claros, los comentarios se toman en cuenta para abonar al proyecto.

已翻译

赞
Pallavi Deshpande

Digital Transformation Expert | Data Analytics Architect | Board Member
举报内容
I believe its also important to understand the extent to which users contradict with offered user experience. Is this across all users or limited set of users from a specific demographic or age group etc. Is this really a contradiction or whole new user group that needs to be supported differently along with initially planned designs. Every contradictory feedback may not mean scratch the design. Impact analysis and extent of feedback along with which stack of the design is not serving the grand scheme should be analyzed before discarding it all together. When users are presented with new options, their initial feedback may not even stay the same after few feedback sessions. Impact analysis is very most important step.

已翻译

赞

2 Prioritize Feedback

After assessing the impact, prioritize the feedback based on its importance and urgency. Not all feedback will have the same weight, and some may be more critical to address than others. Determine which suggestions will bring the most value to your users and which align with the strategic vision of the project. Balancing user needs with project constraints is key to successful software project management.

添加您的观点

Miguel S.

Guiding people to make great products come to life
举报内容
This is key, having a very close feedback loop where customers can change their minds about the product gives the peace of mind of knowing the product will be tailored to the customer. This also implies that the model on which the customer is to be charged but agile can adapt to this model

已翻译

赞

3 Engage Stakeholders

Engaging stakeholders is vital when user feedback challenges your design decisions. Present the feedback to your team, including developers, designers, and business stakeholders, and discuss the implications. This collaborative approach ensures that all perspectives are considered, and a consensus can be reached on how to proceed. Stakeholder buy-in is crucial for any significant changes to a project's direction.

添加您的观点

4 Explore Alternatives

If the feedback points to a significant issue, explore alternative solutions that could address user concerns without a complete overhaul of your design. This might involve tweaking certain features or adjusting the user interface rather than starting from scratch. By being creative and open to compromise, you can often find a middle ground that satisfies both user needs and project requirements.

添加您的观点

5 Make Decisions

Ultimately, you need to make a decision on whether to incorporate the feedback into your project. This decision should be based on a thorough analysis of the feedback's validity, impact, and alignment with project goals. If you decide to proceed with changes, ensure they are clearly communicated to your team and integrated into the project plan with minimal disruption.

添加您的观点

6 Implement Changes

If you've decided that implementing changes is the right course of action, do so in a structured and controlled manner. Update your project documentation, inform all team members of the new direction, and adjust timelines and milestones as necessary. Keep in mind that change management is a critical aspect of software project management, and it's important to maintain team morale and project momentum throughout this process.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Karina Rojas Plasencia

Docente UPC, Facultad de Negocios, Unidad de Iniciativa Empresarial - Mentora en Emprendimiento - Asesora de Tesis
举报内容
La retroalimentación es valiosa, pero debe ser evaluada cuidadosamente en el contexto de los objetivos del proyecto, la experiencia del usuario y la viabilidad práctica. Un enfoque equilibrado y considerado puede conducir a un producto mejorado y más exitoso.Algunos puntos a considerar: .*Alineación con los objetivos del proyecto: ?Se ajustan a la visión y objetivos del proyecto? ?Se mejora la coherencia y efectividad del dise?o? *Impacto en la experiencia del usuario: Los cambios propuestos, ?Podrían mejorar/perjudicar la ux?. *Factibilidad: ?Es práctico implementar los cambios?, ?Es viable? *Priorización. *Evaluación continua. *Equilibrio: Mantén un equilibrio entre la visión del dise?o original y la retroalimentación del usuario.

已翻译

赞

Software Project Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

How would you handle user feedback that contradicts the project's initial design decisions?

1

2

3

4

5

6

7

1 Assess Impact

2 Prioritize Feedback

3 Engage Stakeholders

4 Explore Alternatives

5 Make Decisions

6 Implement Changes

7 Here’s what else to consider

Software Project Management

给文章评分

感谢您的反馈

更多Software Project Management相关文章

更多相关阅读内容

How would you handle user feedback that contradicts the project's initial design decisions?

1

2

3

4

5

6

7

1 Assess Impact

2 Prioritize Feedback

3 Engage Stakeholders

4 Explore Alternatives

5 Make Decisions

6 Implement Changes

7 Here’s what else to consider

Software Project Management

给文章评分

感谢您的反馈

查看其他技能