How would you handle a patient who is upset about the cost of a medical device you're selling?

From my experience, I have found that using a calm and empathetic approach when dealing with an upset patient can greatly improve the outcome of the situation. It is important to actively listen and acknowledge their feelings, as this shows that you understand and care about their concerns. Avoid interrupting or rushing to a solution, as this can make the patient feel unheard and frustrated. Remember, the initial step is not about the product, but rather about the person in front of you and their emotional state. By building rapport and trust, you can create a more positive and successful sales relationship.

From my experience I Have found that understanding your customers , empathizing their points and putting yourself in thier shoes would reflect in accepting the overall benefits for this price which would save him from multiple risk that would be more expensive than my product's price also from marketing prespective the price is a reflection of your branding story as branding is the key aspect in accepting any details related to the product. According to psychological studies high price reflects high quality. So if you put all these aspects in your mind, you could easliy be the perfect storyteller to your customers.

Explain the value and benefits of the medical device. Highlight how it can improve their health and quality of life, making the investment worthwhile.

Hummer on what if he didn’t use the product.. what’s the risk he may suffer.. it maybe lead to very high risk and problems like amputation or maybe to death even.. what the price of his eyes?? What the price of his kidney!! How much will to coat to be in ICU for one night??? Dramatization always can benefit.. especially in Egyptian market.

Discuss Financial Options. Offer information on payment plans, insurance coverage, discounts, or any available financial assistance programs. Make sure they are aware of all potential avenues for support.

In my case, working in Brazil, the regulations are clear: sellers of medical products must not interact directly with patients. This is for several crucial reasons: Conflict of Interest: Ensuring that treatment recommendations are impartial and based on evidence. ANVISA regulations: Strict guidelines to protect the safety and efficacy of treatments. Patient Protection: Only qualified health professionals can assess and treat patients. Privacy and Confidentiality: Protection of patients' medical information. These practices ensure that medical decisions are made ethically and safely, putting patients' health and well-being first.