How would you address performance concerns with a senior executive who is resistant to feedback?

Initiating an open dialogue is crucial when addressing performance concerns with a senior executive. Schedule a private meeting to discuss issues respectfully and constructively. Use specific examples to illustrate concerns, emphasizing confidence in their potential for improvement. Highlight the executive's pivotal role in the company's success and how their experience contributes positively. Approach with empathy and focus on positive outcomes to foster a receptive attitude towards feedback and collaborative growth.

A diplomatic approach is key when addressing performance concerns with a senior executive. Start by acknowledging their proven track record and valuable contributions. Highlight specific strengths and achievements to show their positive impact. Then, subtly introduce areas for improvement, framing them as opportunities for further growth. Use data and facts to back up your suggestions. Express your commitment to their and the organisation's success. Encourage open dialogue by actively listening to their perspective and addressing their concerns. Work together on improvement strategies. Building trust and demonstrating genuine interest in their success will make them more receptive to constructive feedback.

When dealing with a senior executive resistant to feedback, setting clear expectations is paramount. Outline role-specific standards and goals during discussions, assessing their performance against benchmarks with room for improvement. Maintain a direct yet supportive tone, emphasizing the impact of meeting or missing expectations on themselves, their team, and the organization. Clear expectations provide a roadmap for success, guiding the executive towards achieving shared goals effectively.

There can be some tough instances that are not resolvable. However, in order, and whether it is solvable or unsolvable is important to determine whether it is a mindset that is leading to a behavioral issue or there are underlying challenges to the person receiving the feedback, consider leveraging a stakeholder map to understand who in the individuals network or core group is able to penetrate and have a honest yet neutral conversation with the individual, minimizing any risk.

Supporting senior executives in overcoming resistance to feedback is crucial for enhancing performance. Offering tailored support such as training, mentoring, or necessary resources communicates organizational investment in their success. Encourage them to pinpoint areas needing improvement and proactively address these challenges. By demonstrating commitment to their development, you foster a conducive environment for growth and collaboration.

Thank you for your insightful response Anthony. I completely agree that proactive performance management is vital for senior leaders. Setting clear expectations, regular check-ins, and celebrating wins are crucial components. They not only keep everyone aligned with the organization’s goals but also foster a culture of continuous improvement. By addressing challenges positively and constructively, we enhance individual performance and overall organizational effectiveness. This complements the ongoing process of cultivating a leadership style aligned with our values, driving both personal and professional growth.

When initial efforts don't achieve the desired performance improvement, flexibility is key. Revisit feedback, explore new support avenues, or adjust performance metrics. Adapting strategy shows commitment to finding effective solutions, fostering alignment and growth for the executive and the organization.

Adjusting your strategy when initial efforts fall short is crucial in executive management. It demonstrates adaptability and a commitment to continuous improvement. By revisiting feedback and exploring alternative support options, you ensure that the approach remains dynamic and responsive to the executive's needs. This flexibility not only fosters a culture of innovation but also reinforces the importance of aligning strategies with both individual and organizational goals.

Recognizing and reinforcing positive outcomes when a senior executive shows improvement is essential for sustaining their growth. By linking their progress to tangible benefits for the team and organization, you not only boost their morale but also cultivate a culture of continuous improvement. This approach aligns with intelligent solutions and change leadership principles, driving sustainable success and fostering an environment where feedback is seen as a pathway to excellence. Lead with purpose and vision to unlock unparalleled potential in your leadership team.