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How would you address a client's sudden request for major revisions close to the project deadline?

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Facing a client's request for major revisions when a project deadline is looming can be a daunting scenario for any animator. It's a situation that demands both tact and strategy to ensure that the final product meets expectations without sacrificing quality. When you're up against the clock, it's essential to approach the situation with a clear head and a plan of action that balances client satisfaction with realistic project management.

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Eric Keller

Emmy Nominated Visual Effects Artist, Instructor, Designer
Deepika Grover??

I Write Prompts and help Clients in Generating Visuals from AI Tools
Amit Agrawal

Purl-Dicemultimedia - Animated studio | Marketing Agency

1 Assess Impact

Before responding to the client, take a moment to evaluate the extent of the requested changes. Understand which aspects of the animation will be affected and estimate the additional time and resources needed. This step is crucial because it helps you communicate effectively with the client about the feasibility of their request. If the revisions are minor and can be accommodated within the existing timeline, you can proceed without much disruption. However, if the changes are significant, you'll need to negotiate deadlines or scope.

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Eric Keller

Emmy Nominated Visual Effects Artist, Instructor, Designer
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This happens more often than not so its best to try and anticipate when you first accept the job. If, for example you are charging a flat fee for the whole project make sure that that initial estimate includes a certain number of revisions(2 or maybe 3) in the price but then stipulate a price for further revisions beyond that. I guess you would call it a change order. If you are charging an hourly rate then you might want to consider stipulating a higher rate for late night or weekend work if its an emergency.

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Amit Agrawal

Purl-Dicemultimedia - Animated studio | Marketing Agency
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Handling Last-Minute Major Revisions 1.Assess the Request: Quickly review the revisions to understand their impact. 2.Communicate Constraints: Let the client know how these changes will affect the deadline and overall scope. 3.Prioritize: Determine which revisions are essential and which can wait or be simplified. 4.Negotiate: Agree on a new timeline or extra resources if necessary. 5.Document Changes: Update the project details to reflect the new requirements.

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Chasing Illusions Studio

From 3D Walkthrough, 3D Animation, 3D Medical Animation, to CGI and more, we bring imagination to life. Discover top-notch animation services tailored to meet your creative needs. Let's make your ideas shine!
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Addressing a client’s sudden request for major revisions close to the project deadline involves clear and diplomatic communication. First, assess the scope and impact of the requested changes on the current timeline and budget. Then, promptly arrange a meeting with the client to discuss the feasibility of their request and negotiate a revised timeline or additional resources if necessary. Clearly communicate the potential implications for project delivery and quality. Offer alternatives or phased solutions if applicable. Maintaining transparency and focusing on collaborative problem-solving will help manage expectations and maintain a positive client relationship.

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2 Open Dialogue

Once you've assessed the impact, initiate a conversation with your client to discuss the implications of their request. Be transparent about the challenges and the potential effects on the project timeline and quality. It's important to convey your commitment to their vision while also setting realistic expectations. If the revisions are too extensive, propose a compromise that aligns with both your capabilities and the client's objectives. This dialogue is key to finding a mutually acceptable solution.

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Deepika Grover??

I Write Prompts and help Clients in Generating Visuals from AI Tools
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Faced with a client's sudden request for major revisions close to a project deadline, I prioritized open dialogue. Once, a client asked for significant changes to a campaign just days before launch. I immediately scheduled a meeting to discuss the reasons behind the request and the potential impact on the timeline. By presenting a clear overview of the project's current status and the resources required for the revisions, we collaboratively explored feasible adjustments. We agreed on a phased approach, implementing critical changes first and scheduling less urgent ones post-launch. This open dialogue ensured mutual understanding, maintained project quality, and met the client’s needs without derailing the timeline.

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3 Prioritize Tasks

In the event that you and your client agree to proceed with the revisions, prioritize the tasks based on their importance and complexity. Focus on changes that have the most significant impact on the overall animation. By doing so, you ensure that the most critical aspects of the project are addressed first, which can help mitigate any potential negative effects on the final product. Prioritizing tasks will also help you manage your time and resources more effectively.

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4 Negotiate Terms

Negotiating new terms may be necessary if the revisions will significantly impact the project deadline. Discuss with your client the possibility of extending the deadline or increasing the budget to accommodate the extra work. It's important to be clear about what is required to implement the changes without compromising the quality of the animation. A renegotiation of terms can lead to a revised agreement that benefits both parties.

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Denitsa Prodanova

Technical Marketing Storyteller | IoT Content Creator | Technology & Art Connector
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Absolutely. Major changes can't and shouldn't be treated as a minor thing that can be done in a day. Such changes will require a new strategy, new ideas generation, new everything... new time and pay as well :)

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5 Manage Expectations

Managing client expectations is a delicate part of handling major revisions. Ensure that your client understands the trade-offs involved with implementing significant changes late in the project. This might include discussing how the revisions could affect the storytelling, animation quality, or overall cohesiveness of the work. By setting clear expectations, you reduce the risk of further revisions and ensure that your client is satisfied with the final delivery.

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6 Adapt Workflow

Finally, adapting your workflow may be necessary to accommodate the new demands of the project. This could involve reallocating resources, adjusting timelines for specific tasks, or adopting new techniques to speed up production without sacrificing quality. Flexibility in your workflow is essential to handle unexpected requests effectively and deliver a high-quality animation that meets your client's revised vision.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How would you address a client's sudden request for major revisions close to the project deadline?

1

2

3

4

5

6

7

1 Assess Impact

2 Open Dialogue

3 Prioritize Tasks

4 Negotiate Terms

5 Manage Expectations

6 Adapt Workflow

7 Here’s what else to consider

Animation

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How would you address a client's sudden request for major revisions close to the project deadline?

1

2

3

4

5

6

7

1 Assess Impact

2 Open Dialogue

3 Prioritize Tasks

4 Negotiate Terms

5 Manage Expectations

6 Adapt Workflow

7 Here’s what else to consider

Animation

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