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How does resilience impact an Account Manager's team?

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As an Account Manager, you are responsible for building and maintaining strong relationships with your clients, delivering high-quality service, and ensuring customer satisfaction. But what happens when you face challenges, setbacks, or crises that threaten to derail your plans, goals, or reputation? How do you cope with stress, uncertainty, and change? And how do you lead your team to do the same? In this article, we will explore how resilience impacts an Account Manager's team, and how you can develop and foster this vital skill.

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1 What is resilience?

Resilience is the ability to bounce back from adversity, to adapt to changing situations, and to overcome difficulties with optimism, confidence, and creativity. Resilience is not a fixed trait that you either have or don't have, but a dynamic process that you can learn, practice, and improve. Resilience is not about avoiding or denying problems, but about facing them with courage, resourcefulness, and perseverance.

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2 Why is resilience important for Account Managers?

Account Managers work in a fast-paced, competitive, and demanding environment, where they have to juggle multiple stakeholders, complex projects, tight deadlines, and high expectations. On top of that, they have to manage unexpected issues like client complaints, contract disputes, budget cuts, or market shifts. These challenges can lead to stress, anxiety, frustration, or burnout, which can impact performance and well-being. Resilience can help you cope with these obstacles by allowing you to manage your emotions and reactions, focus on solutions and opportunities, learn from feedback and mistakes, communicate effectively and assertively, maintain a positive and realistic outlook, seek support and collaboration, and balance your work and personal life.

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Sibylle Kammer-Keller

Manage highly challenging situations through mental strength and medical innovation
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Account Managers operate in the middle of client expectations (topic specialists and management) and the own company's management and colleages. Often, the goals of the different stakeholders are in parts contradictory. To manage these expectations and find solutions that are valued by the different parties, it regularly needs positive energy from the account manager. In my experience you are able to cope with that over a longer period, only if you are resilient. You need for example to cope with critisim and with contradicing goals. You need the ability to stay optimistic and positive to find solutions.

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3 How does resilience impact your team?

As an Account Manager, you are not only responsible for your own resilience, but also for the resilience of your team. Your team looks to you for guidance, direction, and inspiration, particularly during difficult or uncertain times. Your resilience can have a substantial effect on your team's morale, motivation, engagement, and performance. By exhibiting resilience, you can set an example of how to handle challenges and setbacks; cultivate a culture of trust, respect, and accountability; empower your team to take ownership and initiative; motivate them to share ideas and feedback; recognize their achievements and successes; and facilitate their development and growth.

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4 How can you develop your resilience?

Resilience is not a trait that you are born with, but one that can be cultivated and improved upon. To develop your resilience, you can identify and leverage your strengths and values, set SMART goals and prioritize tasks, manage your time and energy wisely, practice self-care and mindfulness, seek feedback and learn from others, embrace change and innovation, and challenge yourself to step out of your comfort zone. All of these strategies and practices can help you become more resilient.

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5 How can you foster resilience in your team?

As a leader, you have a great impact on your team's resilience. You can help them build it by communicating your vision and expectations, providing resources and tools, allowing them autonomy and flexibility, giving constructive and timely feedback, recognizing and rewarding their efforts, creating a safe environment, and building a strong network of relationships. Resilience is an essential skill for Account Managers, as it can help you and your team to tackle obstacles, reach objectives, and produce exceptional results. By cultivating resilience, you can foster personal and professional development, as well as make a positive and lasting impression on your customers, team members, and company.

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????David Weiss

CRO | I Help People Win Life-Changing Deals & Startups Create Sustainable Growth | Builder | Speaker | Advisor | MEDDPICC Enthusiast | Top 25 Sales Executive to Learn From | Loving Husband & Father | Aspiring Chef
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I try and help my team members understand and see all sides of the story. Part of becoming resilient is being able to see different points of view and give others the benefit of the doubt. Oftentimes people assume malice and the worst of someone's words or actions. When everything is as bad as it can be, or taken to extremes, it can really wear you down. I find it helpful to take a step back, give the other party the benefit of the doubt related to intention, and then seek to understand where they are coming from. Oftentimes this pushes the feelings more to the middle and resolves the negative impacts that were originally there.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How does resilience impact an Account Manager's team?

1

2

3

4

5

6

1 What is resilience?

2 Why is resilience important for Account Managers?

3 How does resilience impact your team?

4 How can you develop your resilience?

5 How can you foster resilience in your team?

6 Here’s what else to consider

Account Management

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How does resilience impact an Account Manager's team?

1

2

3

4

5

6

1 What is resilience?

2 Why is resilience important for Account Managers?

3 How does resilience impact your team?

4 How can you develop your resilience?

5 How can you foster resilience in your team?

6 Here’s what else to consider

Account Management

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