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How do you validate your products or services?

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Quality assurance (QA) is the process of ensuring that your products or services meet the expectations and requirements of your customers and stakeholders. QA involves testing, verifying, and validating your outputs before they are delivered or released. But how do you validate your products or services? What methods and tools do you use to check their quality, functionality, usability, and reliability? In this article, we will explore some common ways to validate your products or services in different contexts and scenarios.

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Luke McKeever

Quality Engineer for AHF Products

1 Define your validation criteria

The first step to validate your products or services is to define your validation criteria. These are the standards and specifications that you use to measure and evaluate your outputs. They can be based on your customer needs, market research, industry best practices, regulatory requirements, or your own goals and objectives. Your validation criteria should be clear, measurable, relevant, and achievable. You should also document them and communicate them to your team and stakeholders.

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Luke McKeever

Quality Engineer for AHF Products
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A company has to define it's Quality Assurance validation criteria based on the expectations of the customer and the product specifications/capabilities. This won't look the same for every business.

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2 Choose your validation methods

The next step is to choose your validation methods, which are the techniques and procedures used to test and verify your products or services against your validation criteria. You can select from different types of validation methods, such as functional validation, which checks whether your products or services perform the intended functions and features correctly and consistently; non-functional validation, which checks whether your products or services meet the non-functional requirements; user validation, which checks whether your products or services meet user expectations; and regulatory validation, which checks whether your products or services comply with applicable laws. It is important to select the most appropriate validation methods for your products or services based on context, scope, budget, timeline, and resources. Additionally, you should plan and execute your validation activities in an organized manner.

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3 Use validation tools

The third step is to use validation tools, such as test automation tools, test management tools, user feedback tools, and compliance tools. These are the software, hardware, or equipment that you use to support and automate your validation methods. Depending on your validation methods, needs, and preferences, you should choose the most suitable validation tools for your products or services. Test automation tools can help you save time, reduce errors, increase coverage, and improve efficiency. Test management tools can help you organize, track, and report your testing and validation activities. User feedback tools can help you collect, analyze, and act on user feedback for your products or services. Compliance tools can help you check and verify your compliance with the relevant regulations and standards for your products or services. It's important to use these validation tools effectively and efficiently.

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Luke McKeever

Quality Engineer for AHF Products
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With the way technology is moving today, this can change but finding ways to get your VoC back in a timely manner is just as critical as monitoring, collecting, and analyzing your products/services capabilities. I think each company has to define how they want to capture the information that is critical to quality, and if they are looking to develop systems and methods that allow for continuous improvement or if they are looking for a short term solution. Finding tools and systems that are user friendly and that are designed to capture your critical information are obviously ideal. This requires thinking past the short term solution and identifying what work can you roll back inside automated processes versus manual inputs by operators.

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4 Review and improve your validation process

The final step is to review and improve your validation process. This involves evaluating and enhancing your validation methods, tools, and outcomes. You should review your process regularly and systematically, using quality audits, reviews, and metrics. Audits can help you verify your compliance, identify weaknesses, and recommend improvements. Reviews can help you share insights, feedback, lessons learned, and best practices. Metrics can help you monitor performance, progress, and quality. The results of the review should be used to implement changes, actions, or enhancements. Furthermore, document and communicate these improvements to the team and stakeholders.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you validate your products or services?

1

2

3

4

5

1 Define your validation criteria

2 Choose your validation methods

3 Use validation tools

4 Review and improve your validation process

5 Here’s what else to consider

Quality Assurance

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How do you validate your products or services?

1

2

3

4

5

1 Define your validation criteria

2 Choose your validation methods

3 Use validation tools

4 Review and improve your validation process

5 Here’s what else to consider

Quality Assurance

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