The second step to using digital strategy metrics to increase sales is to select the most relevant metrics and KPIs for each stage of your sales funnel. Digital strategy metrics are quantitative indicators that measure performance and progress towards objectives, while KPIs reflect critical success factors and bottom line impact. Common metrics and KPIs for the awareness stage include website traffic, bounce rate, social media reach, impressions, clicks, cost per click (CPC), and click-through rate (CTR). At the interest stage, you might look at page views, time on site, engagement rate, email open rate, email click rate, lead magnet downloads, and cost per lead (CPL). For the consideration stage, you might consider leads, lead quality score, lead nurturing rate, email conversion rate, webinar attendance, and cost per acquisition (CPA). The decision stage metrics and KPIs include sales, revenue, average order value (AOV), conversion rate, return on ad spend (ROAS), customer lifetime value (CLV), and customer acquisition cost (CAC). Finally, loyalty stage metrics include retention rate, churn rate, repeat purchase rate, referral rate, net promoter score (NPS), and customer satisfaction score (CSAT). When selecting your metrics and KPIs you should consider your objectives, industry, target audience and channels. Additionally establish a baseline and target for each metric and KPI to track progress.