How do you use active listening to build rapport?

1 What is rapport and why is it important?

Rapport is a state of mutual trust, harmony, and connection between two or more people. It can make communication more effective, enjoyable, and productive. Rapport can also reduce stress, conflict, and misunderstandings. When you have rapport with someone, you are more likely to empathize, cooperate, and influence them positively.

3 How to use active listening to build rapport in negotiation

Negotiation is the process of reaching an agreement or compromise with someone who has different interests or goals. Active listening can help you build rapport in negotiation by showing interest, appreciation, and flexibility. To do this, you should use the other person's name, make eye contact, and use positive body language. Listen attentively to the other person's concerns, interests, and expectations, and use affirming words and gestures to acknowledge their points. Ask clarifying questions to understand their position and motivation, then summarize and restate the main points and areas of agreement and disagreement. Finally, offer constructive feedback and suggestions that address the other person's needs and interests.

4 How to use active listening to build rapport in feedback

Feedback is the process of giving or receiving information or opinions about someone's performance, behavior, or work. Active listening can help you build rapport in feedback by showing respect, support, and growth. To begin, it’s important to prepare yourself and the other person for the feedback by setting a clear purpose, time, and place. This will help ensure that the feedback is specific, timely, balanced, and actionable. As you listen carefully and empathically to the other person's reaction and response, encourage them to share their thoughts, feelings, and questions. Reflecting and validating their emotions and concerns can help them identify their strengths, areas of improvement, and action steps.

5 How to use active listening to build rapport in coaching

Coaching is the process of helping someone to improve their skills, performance, or personal development. Active listening can help you build rapport in coaching by demonstrating curiosity, encouragement, and empowerment. To do this, you should establish a coaching relationship and agreement by clarifying goals, expectations, and roles of both parties. Additionally, listen actively and attentively to the other person's situation, challenges, and aspirations. Ask powerful questions that stimulate the other person's thinking, creativity, and self-awareness. Also, reflect and summarize what the other person says to check your understanding and highlight key insights. Furthermore, provide feedback and recognition that is honest, constructive, and supportive. Lastly, help the other person explore options, make decisions, and commit to actions.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?