How do you train your customers and staff to be secure online?

3 Choose your methods and tools

There are many methods and tools you can use to deliver your training, depending on your goals, objectives, and audience. You can choose from online courses, webinars, videos, podcasts, games, simulations, or workshops. You can also use tools like newsletters, blogs, social media, or emails to communicate and reinforce your training messages. You should select the methods and tools that are engaging, interactive, and relevant for your customers and staff.

4 Implement and monitor your training

After you have chosen your methods and tools, you need to implement and monitor your training. You should create a schedule and a plan for your training activities, and assign roles and responsibilities to your trainers and trainees. You should also track and measure the progress and performance of your training, using indicators like completion rates, test scores, feedback forms, or security metrics. You should also provide support and guidance to your customers and staff throughout the training.

6 Keep your training ongoing

Online security is not a one-time event, but a continuous process. You need to keep your training ongoing, as the threats and technologies evolve constantly. You should review and update your training regularly, to keep it current and relevant. You should also refresh and reinforce your training periodically, to maintain and enhance the security awareness and skills of your customers and staff. You should also encourage and reward them for their participation and improvement.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?