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How do you track and report remote network activity?

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If you provide remote user support, you need to track and report remote network activity for various reasons. You may want to troubleshoot issues, optimize performance, ensure security, or comply with policies. But how do you monitor and audit remote network activity effectively and efficiently? In this article, we will cover some of the best practices and tools to help you track and report remote network activity.

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Samuel Johnson

Biomed student??contracting alongside that??and building a life! ??

1 Choose the right metrics

The first step to track and report remote network activity is to define what metrics you want to measure and why. Depending on your goals and needs, you may want to track metrics such as bandwidth usage, latency, packet loss, uptime, errors, security incidents, or user behavior. You should also consider how often and how long you want to monitor these metrics, and how you will store and analyze the data.

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Samuel Johnson

Biomed student??contracting alongside that??and building a life! ??
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Why do we need to determine these metrics? We need to determine the outcome before we can determine the metrics. Do we want to track network incidents or user behaviour? If we are talking about network incidents then there is no issue within trying to get data and retain data. However, if we are defining user data and we are monitoring user activity and behaviours, in which case we will need to determine why we’re doing it before we can actually do it. Are we tracking is behaviour for marketing purposes? Or are we trying to determine network security? All of these outcomes need to be defined in order to find the metrics in which we use.

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2 Use a network monitoring tool

The next step is to use a network monitoring tool to collect and display the desired metrics. This tool can scan, probe, or query your network devices and endpoints to report their status and performance. It should also be compatible with your network devices and protocols, as well as scalable and reliable to handle your network size and complexity. Additionally, look for features such as customizability and flexibility to configure alerts, thresholds, dashboards, and reports, as well as security and privacy to protect your network data and access.

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3 Set up alerts and notifications

A network monitoring tool can be used to set up alerts and notifications to inform you of any changes or issues in your network activity. This can help you detect and respond to problems quickly, leading to less downtime and improved user satisfaction. You can customize the alerts and notifications based on different criteria, such as severity levels, event types, event sources, and event recipients. For example, you can set up a critical alert for yourself and your team when an error is detected from a user device.

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4 Generate and share reports

The final step is to generate and share reports that summarize and visualize your network activity data. Reports can help you communicate your findings, insights, and recommendations to stakeholders such as managers, clients, or users. You have a few options for generating and sharing reports, such as using the built-in reporting features of your network monitoring tool, exporting data to a spreadsheet or database, using a third-party reporting tool or service that integrates with your network monitoring tool, or sending the reports via email, chat, or cloud storage.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you track and report remote network activity?

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1 Choose the right metrics

2 Use a network monitoring tool

3 Set up alerts and notifications

4 Generate and share reports

5 Here’s what else to consider

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