Before you start analyzing data, you need to have a clear and specific research question and hypothesis. A research question is a problem or issue that you want to investigate, and a hypothesis is a tentative answer or explanation that you want to test. For example, if you want to study the relationship between customer satisfaction and loyalty, your research question could be: How does customer satisfaction affect customer loyalty? And your hypothesis could be: Customer satisfaction has a positive impact on customer loyalty.
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This concept map provides more detail on this approach: https://cmapspublic3.ihmc.us/rid=1M8NGW12Q-1PMR9P1-1G61/Design%20of%20Experiments.cmap And don't forget that we may want to take deductive, inductive or abductive reasoning approaches: https://cmapspublic3.ihmc.us/rid=1M8NGW12N-WNY424-1G2S/Reasoning.cmap
Depending on your research question and hypothesis, you need to choose the appropriate data analysis methods and techniques that suit your data type, size, and quality. There are many data analysis methods and techniques, such as descriptive statistics, inferential statistics, regression analysis, cluster analysis, factor analysis, and so on. You need to understand the strengths and limitations of each method and technique, and how they relate to your research objectives and assumptions. For example, if you want to test the causal relationship between customer satisfaction and loyalty, you might use regression analysis to measure the effect of one variable on another.
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But beware of falling into the trap that correlation implies causation. Application of qualitative analysis techniques ( eg surveys, focus groups etc) may yield more information about causation than using statistical analysis alone.
Once you have chosen your data analysis methods and techniques, you need to apply them to your data and check the results. This is where you use your data analysis models and assumptions to generate answers and explanations for your research question and hypothesis. A data analysis model is a mathematical or logical representation of the relationship between variables, and an assumption is a condition or premise that you accept as true or valid for your data analysis. For example, if you use regression analysis, you might assume that your data is normally distributed, that there is no multicollinearity, and that there is a linear relationship between variables.
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Testing and refining data analysis models and assumptions is like baking a cake - you gotta get it just right or it'll be an epic fail. 1. You need to know what the heck you're aiming for! It's important to define what success means for your project. 2. You gotta make sure you're not making any crazy assumptions. 3. Don't put all your eggs in one basket - use multiple data sets to make sure your analysis holds up. 4. Cross-validation is your new best friend. Split your data into two parts and use one half to train your model and the other half to test it. 5. Teamwork makes the dream work! So, there you have it - some tips to help you bake your data analysis cake to perfection.
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Benjamin Fields, M.A.
Ph.D. Student at the University of California, Berkeley | Building Maison Jila
One important thing to note is the bias variance trade-off. When using models to try to predict a relationship, we run into a couple of problems: either we cannot accurately predict the true value (bias), or the variance is too wide (it is too focused on training data and not as generalizable on new/tested data). When conducting data analysis, we usually have to pick a reasonable amount of both, instead of totally eliminating both, hence the trade-off. This is related to the idea of overfitting (when a model is so accurate that it picks up random noise along the way) and underfitting (the model can’t accurately pick up the relationship). We want to make sure our model is appropriately capturing the relationship of interest without problems.
After you have applied your data analysis models and assumptions, you need to evaluate them to see if they are accurate and robust. This is where you use various tests and measures to assess the validity and reliability of your data analysis models and assumptions. Validity is the extent to which your data analysis models and assumptions reflect the reality of the phenomenon you are studying, and reliability is the extent to which your data analysis models and assumptions produce consistent and reproducible results. For example, if you use regression analysis, you might use R-squared, p-value, confidence interval, residual analysis, and so on to evaluate your data analysis models and assumptions.
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This concept map shows a range of approaches that can be taken to judge the fitness for purpose of both qualitative and quantitative analysis approaches: https://cmapspublic3.ihmc.us/rid=1M8NGW12P-T36QT2-1G3S/TM%26M%20Fitness%20for%20purpose.cmap Again, don't ignore the fact that many analysis problems include a human/ social behavioural aspect. Don't just rely on statistical approaches.
If you find that your data analysis models and assumptions are not valid or reliable, you need to refine them to improve their quality and performance. This is where you make adjustments or changes to your data analysis models and assumptions based on the feedback and evidence from the evaluation step. You might need to modify your variables, parameters, methods, techniques, or assumptions to better fit your data and research question. For example, if you find that your data is not normally distributed, you might transform it using a log or square root function, or use a non-parametric method instead of regression analysis.
Finally, you need to communicate your data analysis models and assumptions to your audience or stakeholders. This is where you present and explain your data analysis models and assumptions, along with the results, findings, and implications of your data analysis. You need to use clear and concise language, visual aids, and appropriate formats to convey your data analysis models and assumptions in a way that is understandable and persuasive. You also need to acknowledge the limitations and uncertainties of your data analysis models and assumptions, and suggest directions for future research or action. For example, if you use regression analysis, you might use tables, graphs, equations, and narratives to communicate your data analysis models and assumptions.
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Understanding your customer is key. Early on, ask your customer what questions she wants addressing, in what timescale and at what level of accuracy. Try to understand why the customer is asking these questions and whether there are other stakeholder or 'political'perspectives that need to be taken into account.
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The C-Suite frequently asked me to present financial, operational, and performance reviews. There are several types of data consumers. My COO boss liked raw data as a spreadsheet to pivot. He disliked data visualizations, considering them imprecise. He also preferred long-winded presentations exploring the data in depth. The busy CEO chose simple visualizations. He didn't respond to the raw data. He preferred a Powerpoint presentation, three pages or less. As mentioned above, the key is knowing your customer. Data visualization tools allow analysts to move quickly between graphs and charts with a simple drill-down. They often suggest terrible layouts and colors. Be sure to consider design elements and formats before presenting.
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It is important to keep biases in mind when gathering and analyzing data. Learning the different types of bias and keeping them in mind throughout the process can help to prevent data bias from affecting your assumptions. For example, medical researchers often use double-blind studies to help eliminate bias.
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In addition to choosing appropriate data analysis methods and techniques that suit the data type, size, and quality, you need to consider factors such as the level of measurement and scale of variables, the assumptions underlying each method, and the potential for bias or confounding variables. For instance, if your regression analysis shows a significant positive relationship between customer satisfaction and loyalty, you need to consider whether this relationship is causal or correlational, and whether there may be other factors that influence loyalty, such as price, quality, or competition.
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