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How do you support your case managers' well-being in stressful situations?

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Case managers face many challenges and pressures in their daily work, such as high caseloads, complex client needs, ethical dilemmas, and organizational demands. These factors can affect their well-being, performance, and retention, as well as the quality of care they provide to their clients. As a case management supervisor or leader, how do you support your case managers' well-being in stressful situations? Here are some tips and strategies to consider.

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1 Recognize stress signs

The first step to support your case managers' well-being is to recognize the signs of stress and burnout in yourself and your team. Some common indicators are physical symptoms (such as headaches, fatigue, insomnia, or illness), emotional symptoms (such as irritability, anxiety, depression, or low motivation), behavioral symptoms (such as absenteeism, poor communication, or reduced productivity), and cognitive symptoms (such as difficulty concentrating, making decisions, or remembering tasks). By paying attention to these signs, you can intervene early and prevent further deterioration of your case managers' well-being.

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Tiffiney Domina, RN

Patient Advocate
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In my experience we need to let our peers and colleagues know they matter to us and take time to check in on them regularly. I’ve recently started handing out a one page flyer that is just emotional and mental health resources for our employees. We need to make mental health awareness a priority and eliminate the stigma associated with it.

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2 Provide regular feedback

Another way to support your case managers' well-being is to provide regular feedback on their work and performance. Feedback can help your case managers feel valued, appreciated, and recognized for their efforts and achievements. It can also help them identify their strengths, areas for improvement, and goals for their professional development. Feedback should be specific, constructive, and balanced, and should include both positive and negative aspects of their work. You can provide feedback in various ways, such as through formal reviews, informal check-ins, peer feedback, or self-assessment.

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3 Encourage self-care

Self-care is essential for your case managers' well-being, as it can help them cope with stress, prevent burnout, and enhance their resilience. Self-care refers to the activities and practices that your case managers do to take care of their physical, mental, emotional, and social needs. Some examples of self-care are exercising, eating well, sleeping enough, meditating, relaxing, hobbies, socializing, or seeking professional help. You can encourage self-care by modeling it yourself, creating a supportive and flexible work environment, allowing time and space for your case managers to engage in self-care, and providing resources and referrals for their well-being.

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Tiffiney Domina, RN

Patient Advocate
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In my experience the majority of case managers and healthcare professionals are natural care takers, putting others needs before their own. We need to encourage self-care by providing a good example, looking out for one another, encouraging team collaboration, offering support when needed, and being flexible where we can be on the schedule.

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4 Promote teamwork

Teamwork can also support your case managers' well-being, as it can foster a sense of belonging, collaboration, and mutual support among your team members. Teamwork can help your case managers share their experiences, challenges, and successes, learn from each other, and solve problems together. It can also reduce their isolation, loneliness, and stress, and increase their morale, motivation, and satisfaction. You can promote teamwork by establishing clear roles and expectations, facilitating regular communication and meetings, organizing team-building activities, celebrating achievements, and resolving conflicts.

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5 Seek feedback

Finally, you can support your case managers' well-being by seeking feedback from them on how you can improve your supervision and leadership. Feedback can help you understand your case managers' needs, preferences, and concerns, and adjust your style and approach accordingly. It can also help you identify the gaps and barriers that affect your case managers' well-being, and develop solutions and strategies to address them. You can seek feedback in various ways, such as through surveys, interviews, focus groups, or suggestion boxes.

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Dana Van Hoesen

BA Psychology & Sociology | TRUST trainer | MHFA trainer
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I try to be very humble with my staff and ensure they are aware that I know I make mistakes and that I am not always right. I try to make them feel comfortable with letting me know what is and is not working for them. Through this I have learned that each of my care managers respond to my feedback differently so I approach each of them differently with information based on what will work best for them. At the end of the day my team is what makes me who I am and I want to be sure they are as happy as I can make them in their work life.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dana Van Hoesen

BA Psychology & Sociology | TRUST trainer | MHFA trainer
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Knowing the strengths of your care managers is important as well as knowing the populations they do not work well with. I strive to make sure that I am assigning clients based on those strengths and that I avoid assigning them clients who I know they will struggle to connect with. I am lucky to have a strong team with varying strengths so I can assign accordingly and rearrange caseloads as needed as we learn new information in order to help reduce stress in my care managers as well as ensure the clients we serve are getting the best care from the best fit of care manager.

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How do you support your case managers' well-being in stressful situations?

1

2

3

4

5

6

1 Recognize stress signs

2 Provide regular feedback

3 Encourage self-care

4 Promote teamwork

5 Seek feedback

6 Here’s what else to consider

Case Management

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How do you support your case managers' well-being in stressful situations?

1

2

3

4

5

6

1 Recognize stress signs

2 Provide regular feedback

3 Encourage self-care

4 Promote teamwork

5 Seek feedback

6 Here’s what else to consider

Case Management

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