How do you stay current with customer service training?

It's never been easier to keep abreast of the trends in customer service conjoined with your core line of business. Associations and accreditations can easily further and ultimately fulfill you changes for advancement at your current employ. Ask HR if they're willing to sponsor you - best to ask the one(s) who are clearly in your corner. It's a highlight to add to your resume for your careers' longer term. First, begin with seeing all the results of relevant content here on LinkedIn. Alternatively, ezines, magazines, blogs can give you new approaches, buzzwords, ways to buttress your customer service delivery leadership, in short order.

always keeping up with education is a great way to stay on the curve with in the industry and with the new item that are in the industry and network to help customer bases

Many classes, corporate, continuing professional education, seminars, webinars, quizzes are meaningful. Do what works. What is most effective for you ? Role playing is memorable because it is a one off type of experience. New and emerging trends have tremendous weight for career development. Read those complimentary online periodicals with subscription. The ideas you glean can help boost your knowledge so as to maintain and hopefully advance your stature. Also the day-in-day-out on the job training can top them all. The precept stands true, no matter what: Nothing beats experience !

we have done roll playing on slow days as well. But I Absolutely agree that having someone else watch and listen will help you look and hear other thing that would not normal be picked up by your self like body language or tone of voice which may not effed person a but person d might have issue with it and your co worker might be able to hear it before it could every get there.

Quality Assurance ('QA') monitoring of Customer Service performance is an necessity. In-house formulated and devised numeric metrics, substantive scripts with so many contingencies - with additions and evolving revisions to them moving forward - give qualitative breadth to so-called standard responses so as to answer routine issues and queries. These should be part of coaching reminding the employee that they've done their part of the job on a routine basis. As long as attitudes, skills and knowledge arises to each, need to commend them on following the proscribed format. Under no circumstances, reinforce a negative !

In the beginning of customer Service training, role playing and group input makes sense. The continuum of advancing careers means dispensing of role playing, unless in a formal class. Why ? It's too pedagogical - too similar to teaching children. Otherwise, daily a manager should make an industrious effort to observe and reinforce the positive(s). Subtly recommend, yet emphasize, the need for improvement based upon relevant customer data, reflection and experience. Need to straddle 'touchy-feely' with each staff member, as to who's who and what time is best to approach them. Though it is a task oriented position that requires judgment, avoiding throwing your weight around, unless necessary, most often gets better long term results.

Absolutely! Seeking feedback and coaching is an effective way to stay current with customer service training. You can ask managers or colleagues to observe your interactions and provide constructive feedback, helping you identify strengths and areas for improvement. Similarly, seeking feedback from customers by asking for ratings, comments, or suggestions can provide valuable insights into enhancing their experience. Additionally, seeking coaching from mentors, peers, or trainers can help you set goals, identify gaps, and develop action plans for continuous improvement in customer service. Actively seeking feedback and coaching allows you to fine-tune your skills and deliver exceptional service.

Try to minimize mistakes from routine day-in-day-out utilization of your existing attitudes, skills, and knowledge. You've seen staff who've come in not feeling or acting their best: They're apt to be the ones perpetrating the most mistakes. Now, costly mistakes are a potential liability for the firm. To err is to be human, to forgive divine ??! The Corporate world often issues a warning, verbal, written, or both, with blunders. Don't be afraid to have the courage of your convictions with which to take a chance and see the result. Customers can often be the first to criticize and the last to commend. Your higher ups, nonetheless, might be postured to back you up !

Agree. As a customer service professional, you have to see mistakes as opportunities for growth. Upon encountering errors, you have to analyze what went wrong and how to prevent a recurrence. Sharing these insights with your team is beneficial as it fosters collective learning and promotes an open culture. Celebrating your mistakes, rather than fearing them, creates a pathway to resilience, adaptability, and continuous learning - critical traits in customer service. Thus, each mistake is not a failure, but a step towards improved proficiency.

Agree. As a customer service professional, you have to see mistakes as opportunities for growth. Upon encountering errors, you have to analyze what went wrong and how to prevent a recurrence. Sharing these insights with your team is beneficial as it fosters collective learning and promotes an open culture. Celebrating your mistakes, rather than fearing them, creates a pathway to resilience, adaptability, and continuous learning - critical traits in customer service. Thus, each mistake is not a failure, but a step towards improved proficiency.

Risk versus reward is necessary to determine what works, what doesn't, for whom, under what circumstances or conditions ? Knowing your audience is chatbot, email or video call their preferred method to follow-up to address their concerns ? Bear in mind time differences and cultural backgrounds so as not to interfere or impede their rest, holidays or busy seasons. Take calculated risks, meaning is this customer a good prospect to attempt a better approach for resolution, in their particular case ? Trial and error is what it's known as - hopefully you'll hit it just right ?? ?? ?? !

In some smaller branches, even of a highly capitalized, renown corporate organization, a trainer is absent or yet to be replaced. You can step into the breach. As just one example: A new staff member I'd carefully trained and mentored. On the eve of him leaving to become a public school teacher, he raised a cup and said 'Here's to the man who taught me everything I know.' (- I modestly say he was referring to me). The other staff members agreed. I had sat with him, in a cordial way advising best approaches and shortcuts; but, didn't train him merely as an honorarium. Incentive-wise the intent was that I wanted the attention of senior management seeing my value. It worked for sponsorships of several new licenses, as well as promotion.

Remember this: The only constant is change. You need to augment and keep building yourself careerwise. Like a pop artist sang and exhorted close to fifty years ago: 'Don't stop till you get enough !'