How do you solicit and implement feedback from your employees or customers on WFM software?

1 Define your goals and metrics

Before you ask for feedback, you need to have a clear idea of what you want to achieve and how you will measure it. For example, do you want to increase user satisfaction, reduce errors, enhance productivity, or achieve something else? How will you track and quantify these outcomes? Having specific and realistic goals and metrics will help you design your feedback questions, analyze your data, and prioritize your actions.

2 Choose your feedback methods

There are many ways to solicit feedback from your employees or customers, such as surveys, interviews, focus groups, usability tests, reviews, ratings, or analytics. Depending on your goals and metrics, you may want to use one or more of these methods, or combine them for a more comprehensive picture. For example, you can use surveys to get quantitative data on user satisfaction and ratings, and interviews to get qualitative insights on user needs and challenges. You can also use analytics to monitor user behavior and performance indicators, such as login frequency, time spent, completion rates, or error rates.

3 Ask the right questions

The quality of your feedback depends largely on the quality of your questions. You want to ask questions that are relevant, clear, concise, unbiased, and actionable. For example, instead of asking "Do you like our WFM software?", you can ask "How satisfied are you with our WFM software on a scale of 1 to 10?" or "What are the main benefits and drawbacks of using our WFM software?". You also want to avoid leading, vague, or ambiguous questions, such as "Don't you think our WFM software is better than the competitors?" or "How do you feel about our WFM software?". Additionally, you want to limit the number of questions to avoid overwhelming or boring your respondents.

4 Analyze and prioritize your feedback

Once you have collected your feedback, you need to analyze it and identify the key themes, patterns, and insights. You can use tools such as spreadsheets, charts, graphs, or word clouds to organize and visualize your data. You can also categorize your feedback into positive, negative, or neutral, and into different aspects of your WFM software, such as features, functionality, design, usability, support, or pricing. After analyzing your feedback, you need to prioritize the most important and urgent issues and opportunities that you want to address. You can use criteria such as impact, feasibility, cost, or alignment with your goals and metrics to rank your feedback.

5 Implement and communicate your feedback

The final step is to implement your feedback and communicate your actions to your employees or customers. You can use a feedback loop model to plan, execute, measure, and improve your changes based on your feedback. You can also use a roadmap or a changelog to communicate your progress and updates to your stakeholders. You should also thank your respondents for their feedback and let them know how you have used it to improve your WFM software. This will show them that you value their opinions and encourage them to provide more feedback in the future.