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How do you showcase your communication skills in your resume?

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Communication skills are essential for customer support roles, as they help you interact with customers, resolve issues, and build trust. But how do you showcase your communication skills in your resume, especially when you have limited space and time to impress potential employers? In this article, we will share some tips and examples on how to highlight your communication skills in your resume, and how to avoid common pitfalls.

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Yoddit McLean

Black Woman in Tech ???????? Salesforce Admin @ Plutus ?? ??????? | Leveraging technology for positive change | CRM…

1 Choose the right format

The first step to showcase your communication skills in your resume is to choose the right format. Depending on your experience and qualifications, you may opt for a chronological, functional, or hybrid resume format. A chronological resume emphasizes your work history and achievements, while a functional resume focuses on your skills and abilities. A hybrid resume combines both elements, and can be useful if you have a mix of relevant and transferable skills. Regardless of the format you choose, make sure your resume is clear, concise, and easy to read.

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Yoddit McLean

Black Woman in Tech ???????? Salesforce Admin @ Plutus ?? ??????? | Leveraging technology for positive change | CRM Expert | Flow/Automation | Case Management | 3x Boymom ???? | Career Mentor ??
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Certain formats will make your experiences look better. Due your due diligence and research the best format for your job history.

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2 Use keywords and phrases

The second step to showcase your communication skills in your resume is to use keywords and phrases that match the job description and the company culture. Keywords and phrases are specific words or expressions that employers use to describe the skills, qualities, and responsibilities they are looking for in a candidate. For example, if the job description mentions "excellent verbal and written communication skills", "active listening", or "customer satisfaction", you should use these terms in your resume to show that you meet the requirements. You can also use synonyms or variations of these keywords and phrases, as long as they are relevant and accurate.

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Yoddit McLean

Black Woman in Tech ???????? Salesforce Admin @ Plutus ?? ??????? | Leveraging technology for positive change | CRM Expert | Flow/Automation | Case Management | 3x Boymom ???? | Career Mentor ??
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Especially for remote roles, written communication is very important. Employers want to make sure that you'll be able to effectively communicate issues, suggestions, and important details needed for a remote company to be successful. One way to highlight good written communication on your resume is by seeking out a resume review from a professional. We can take a look at your resume with a recruiter lens and let you know if you come off as someone with effective communication skills. It's more than just listing it in the skills section.

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3 Provide examples and evidence

The third step to showcase your communication skills in your resume is to provide examples and evidence of how you have used them in your previous or current roles. Examples and evidence can be in the form of achievements, awards, testimonials, or metrics that demonstrate the impact of your communication skills on your performance and results. For example, you can mention how you increased customer retention, reduced complaints, or improved feedback scores by using effective communication skills. You can also use the STAR method (Situation, Task, Action, Result) to describe a specific situation where you used your communication skills to solve a problem or achieve a goal.

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Yoddit McLean

Black Woman in Tech ???????? Salesforce Admin @ Plutus ?? ??????? | Leveraging technology for positive change | CRM Expert | Flow/Automation | Case Management | 3x Boymom ???? | Career Mentor ??
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Another way to highlight communication skills on your resume is by simply indicating your love of helping and talking to people. Seems easy enough, but you'd be surprised how many people leave that detail off. It's easy to assume you have great communication skills if your resume is full of client-facing roles where you highlight your achievements.

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4 Highlight relevant tools and platforms

The fourth step to showcase your communication skills in your resume is to highlight the relevant tools and platforms that you have used or are familiar with. Tools and platforms are the software, applications, or systems that you use to communicate with customers, colleagues, or managers. For example, you can mention the customer relationship management (CRM) software, the live chat software, the email software, or the phone system that you use to handle customer inquiries, requests, or complaints. You can also mention any certifications, training, or courses that you have completed or are enrolled in to improve your communication skills or learn new tools and platforms.

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5 Avoid jargon and slang

The fifth step to showcase your communication skills in your resume is to avoid jargon and slang. Jargon and slang are words or expressions that are specific to a certain field, industry, or group, and may not be understood by everyone. For example, you may use acronyms, abbreviations, or technical terms that are common in your field, but may confuse or alienate someone who is not familiar with them. Jargon and slang can also make your resume sound too informal, unprofessional, or vague. Therefore, you should avoid using jargon and slang in your resume, unless they are necessary or relevant. If you do use them, make sure you explain what they mean or provide context.

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6 Proofread and edit

The sixth and final step to showcase your communication skills in your resume is to proofread and edit your resume. Proofreading and editing are important to ensure that your resume is free of errors, typos, or inconsistencies that may undermine your credibility or professionalism. Proofreading and editing also help you refine your language, tone, and style, and make your resume more clear, concise, and compelling. You can use online tools, such as grammar checkers, spell checkers, or readability checkers, to help you proofread and edit your resume. You can also ask someone else, such as a friend, a colleague, or a mentor, to review your resume and give you feedback.

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Yoddit McLean

Black Woman in Tech ???????? Salesforce Admin @ Plutus ?? ??????? | Leveraging technology for positive change | CRM Expert | Flow/Automation | Case Management | 3x Boymom ???? | Career Mentor ??
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Make sure your resume is free from grammar or spelling errors, and focus on building a "resume voice." Your resume is your strongest selling point in your job search journey. Use it to highlight communication strengths in your job description and skills section.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you showcase your communication skills in your resume?

1

2

3

4

5

6

7

1 Choose the right format

2 Use keywords and phrases

3 Provide examples and evidence

4 Highlight relevant tools and platforms

5 Avoid jargon and slang

6 Proofread and edit

7 Here’s what else to consider

Customer Support

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How do you showcase your communication skills in your resume?

1

2

3

4

5

6

7

1 Choose the right format

2 Use keywords and phrases

3 Provide examples and evidence

4 Highlight relevant tools and platforms

5 Avoid jargon and slang

6 Proofread and edit

7 Here’s what else to consider

Customer Support

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感谢您的反馈

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