How do you show customer service values as a trainer?

Absolutely, showcasing customer service value as a trainer is essential for creating a positive impact. As a trainer, I believe in embodying customer-centricity in every aspect of my role. By actively listening to trainees, addressing their concerns, and adapting my teaching methods to suit individual learning styles, I ensure a personalized and empathetic approach. This not only fosters a more engaging learning environment but also reflects the importance of understanding and meeting the needs of our customers. Together, these efforts not only enhance the learning experience but also demonstrate the direct connection between effective training and delivering exceptional

One thing that has always been helpful, is to erge trainees to put themselves in the customer's place. That is always the best way to understand and feel the needs of the target group. Relate and communicate as clear as possible.

As trainers, we must maintain the growth mindset of our customers. We must provide added value from what we provide to customers, following the customer's thinking and customer's actions.

Customer service is all about building relationships with customers. As a trainer, you can show customer service values by creating a positive and welcoming learning environment for your trainees.

Certainly! The primary point is to "Lead by Example." This means showcasing excellent customer service behavior yourself in order to serve as a role model for trainees to follow.

I think it is quite practical to imagine demonstrating customer service values like our ”religion.” We believe them from the bottom of our hearts. Then, we treat everybody empathetically, including customers, colleagues and work partners, by navigating this belief. Finally, people around you will be more or less influenced and take these values. Some people may oppose your belief, but we should insist and implement these values harmoniously, just like how we protect our own religions.

In my experience as a trainer, it’s been rewarding when presented with 1:1. This provides the opportunity to build a trusting relationship, in which the individual is heard, understood, and engaged. Affording my as the coach, an opportunity to learn and lead them to success through disseminating information through knowledge and experience and sharing skill set.

As a trainer, embodying customer service values goes beyond the transactional and ventures into the realm of heartfelt connections. It's about embracing empathy as a guiding light, actively listening to the whispers of concern and elation in each customer's voice. It's a dance of patience, where you gracefully step into their shoes and waltz through their challenges with genuine care. Every interaction becomes a chance to craft an emotional mosaic of trust, assuring them that their needs are valued and understood. Your teaching isn't just about protocols; it's a harmonious melody of kindness that lingers, turning each encounter into a moment of shared humanity.

As a certified professional in Executive Coaching and Etiquette, I have equipped myself in the know how of the marketplace. The marketplace is ever changing and things will always improve, but certain aspects will remain the same. In order to gain credibility and desired success, you MUST ensure that you’re positioning self to present authentic. Authentic to who you are but aligned with the values of the community and company in which you serve.

Be professional but be personable so that others see you as tangible and approachable. Under the guise of being competent, punctual, organized, and etc., it is important that in that professionalism others see a human being. This creates relatability and allows others to feel like what you do and or who you are is attainable. It allows for peopel to be more comfortable in their ability to effectively communicate with you and give you necessary feedback for both parties to grow. If you can't grow then there is no point in training or attempting to be trainable. Being personable simply means that I am here, this is how I can service you. What else would you like me to provide for you and or provide for you differently.

Train by example. I always find that treating your audience or trainees the way you would treat a customer really goes a long way. Developing a welcoming and friendly trainer/trainee relationship, helps instil these values into the training material.

'Live What You Train' One of the best ways to impact Trainees is to live what you teach in customer service training. When any customer visits me, they expect good customer service from me. When I visit a service provider I am expected to be patient abd empathetic with the people attending to me. This is because they know me as a Trainer in Customer Service and expect that I will never be a difficult client. And so walking the talk is one of yhe most important aspect a Customer Service trainer can offer to his or her Trainees. So they see how practical what you teach is lived by yourself. Kind regards, Bruce.