When you fix a computer problem, you want to share your results with your client or colleague. But how do you do it effectively and professionally? In this article, we will cover some tips and tools for sharing your computer repair results, whether you are working remotely or on-site.
Depending on the type of repair you performed, the complexity of the issue, and the preferences of your client or colleague, you may choose different formats to share your results. Email is a simple and convenient way to summarize your repair process, findings, and recommendations. You can attach screenshots, logs, or reports to provide more details and evidence. Alternatively, a video is a more engaging and interactive way to demonstrate your repair steps, show the before and after results, and explain any tips or warnings. You can use screen recording software, webcam, or smartphone to create a video and upload it to a cloud service or a private channel. A phone call is a more personal and direct way to communicate your results, answer any questions, and get feedback. You can use a voice-over-IP (VoIP) service, a conference call app, or a regular phone line to make the call. Lastly, a report is a more formal and comprehensive way to document your repair work, results, and suggestions. You can use a word processor, a spreadsheet, or a specialized software to create a report and format it according to your client's or colleague's standards.
We use a digital work order system that allows us to input notes along the way and for them to be viewable to the client. The client also gets an email with the notes included.
My company uses Google Drive to disseminate KBs (knowledge base) articles. Essentially, fixes to common problems are uploaded by technicians and shared via Google Drive and are searchable by name. Alternatively there is a "submit to knowledge" function in SNOW (Service Now) which is our ticketing system.
Whatever format you choose, you should use clear and concise language to share your results. Avoid using jargon, acronyms, or technical terms without explaining them. Use simple sentences and bullet points to organize your information. Use headings, subheadings, and highlights to emphasize the key points. Use graphs, charts, or images to illustrate your data or findings. Use polite and professional tone and avoid making assumptions or judgments.
To share your results effectively, you should provide evidence and recommendations to support your conclusions. Evidence can include screenshots, logs, reports, or testimonials that show the problem, the repair steps, and the outcome. Recommendations can include tips, warnings, suggestions, or follow-ups that help your client or colleague prevent, solve, or improve the issue. You should explain the rationale and benefits of your recommendations and offer alternatives if possible.
To ensure that your results are understood and accepted, you should ask for feedback and confirmation from your client or colleague. Feedback can help you improve your skills, service, and communication. Confirmation can help you verify that your results are satisfactory, accurate, and complete. You can ask for feedback and confirmation by using open-ended questions, surveys, ratings, or reviews. You should thank your client or colleague for their feedback and confirmation and address any concerns or issues they may have.
To maintain a good relationship with your client or colleague, you should follow up and update them on your results. Follow up can help you check if your results are still working, if they have any questions or problems, or if they need any further assistance. Update can help you inform them of any changes, improvements, or new developments related to your results. You can follow up and update them by using email, phone call, video call, or chat. You should follow up and update them regularly, but not too frequently, to avoid being intrusive or annoying.
To save time and effort, you can utilize tools and templates to share your results. Snagit, a screen capture and recording software, allows you to create screenshots and videos of your repair work. Google Drive, a cloud storage and collaboration service, allows you to upload, share, and access your results from any device. Zoom is a video conferencing and collaboration software that facilitates video calls and presentations of your results. RepairShopr is a computer repair management software that helps you create and send reports, invoices, and tickets of your repair work. Additionally, the Computer Repair Report Template is a word document template that assists in writing a detailed and formal report of your repair work.