How do you share best practices with other customer experience leaders?

- Something to keep in mind, when joining those communities, before offering your expertise, read and read, and read some more to learn the vibe, there is always something to learn!

I've had the pleasure of joining some fantastic online communities recently, and I must say, it's been an absolute delight! These groups have given me the opportunity to connect with some truly amazing people and make some great friends along the way. I firmly believe that surrounding yourself with like-minded individuals who can offer guidance and support is essential to achieving your goals. Sharing experiences, thoughts, and even the occasional challenge with others in your field is a fantastic way to stay motivated and inspired throughout your career. Personally, I've found Women of Customer Success and Sharebird to be two of my favorite communities to engage with. Highly recommend checking them out if you haven't already!

I appreciate the article's focus on the value of joining online communities. It highlights the benefits of engaging with diverse perspectives, fostering inclusivity, and building connections. However, I believe there is an opportunity to further emphasize the importance of inclusive collaboration and equitable decision-making in this context. By showcasing the potential impact of these principles on enhancing the lives of all leaders and those they serve, the article can inspire readers to actively participate in their communities and contribute to a more inclusive ecosystem. Encouraging individuals to join and share their perspectives further enhances richness and inclusivity of any platform and can contribute to an equitable future.

I would add podcasts to this list alongside webinars as a great travel-free option for hearing additional perspectives and another way to explore additional customer experience (CX) topics with our fellow professionals. What are your favorite CX podcasts?

Providing examples of where to find webinars, podcasts, and places to collaborate through written content would be beneficial to increase engagement

Breakdown organizational silos. Reach across the aisle to someone who is doing something well. Partner with them and also stretch a little bit and reach into organizations that have a different role but can impact your area of expertise.

If you want to go beyond traditional collaboration platforms like Microsoft Teams and incorporate trends research and customer research sharing into your customer experience practice, then I suggest you check out Batterii - a tool I used with my colleagues when we were building out a design thinking program for Oracle to use with its potential customers.

It is definitely important to spread both (1) the voice of the customer from the outside of the organization inwards to the very core, and (2) to educate people on how to make sense of the customer research, personas, and customer journeys that you are gathering and creating - while also identifying and equipping champions across the organization to help!

Mastermind groups always need to center on something that the members are all passionate about and where all members are committed to sharing and helping. If this is CX, great. To gather members, look online to see who is doing and/or writing about things that resonate with you or offline attend events on the topic and have as many conversations as you can and identify people to gather business cards from that you think would make good collaborators in a mastermind.

See something, say something. I try to do this whenever I can, either via direct feedback or by writing an article on issue I see that deserves a dialog and some exposure that we can all engage on and learn from. Sharing is caring!

Consider adding a section on volunteering: Share best practices through nonprofit collaborations, mentoring aspiring CX professionals, pro bono consulting, industry speaking engagements, and collaborative projects. Contribute your expertise, make a positive impact, learn from diverse environments, and expand your network. By sharing best practices through volunteering, you contribute to the CX community and make a meaningful difference.