How do you select and apply the best quality tools and techniques for different types of problems?

TQM doesn't usually get implemented by itself anymore. It is usually refernced in other programs like Six Sigma and the various flavors of Agile. The Federal Government implemented TQM during the Clinton administration. I was one of the trainers/facilitators working at the Pentagon with Deming's son-in-law who ran the Deming Institute - https://deming.org. We were supposed to meet with Mr. Deming during the project, but he was in the later stages of cancer at the time. I toss in the history nugget because I think it's important to go back to the basics if you are looking at any of the tools that are out there today. Certifications might feed the ego, but you have to go back to the core principals to really drive continuous improvement.

Tools, techniques, approaches... there's a lot of confusion in my view. As others have shared, tool selection doesn't come first. When the nature of the challenge is understood, what's the best (project) framework to use to deliver on that challenge? With the framework understood, where is your project within that framework? What are the sub-objectives of that stage of the framework? Only when this is clearly understood, should one start to consider which tools are best suited. So, start by understanding what you're trying to achieve (objective), how you're trying to achieve it (framework), and what you need to do at that stage of the framework (sub-objective). Then choose from the narrower selection of tools for that purpose.

The type of problem can provide a guide to the best toolset to use. Is it a chronic problem or a sudden / acute problem? Acute problems are addressed with a Kaizen approach or A3 to help understand it. Chronic problems are usually better addressed with a LSS roadmap like DMAIC and a team RCCA approach like 8D

Os gurus da qualidade deixaram um acervo de ferramentas e técnicas da qualidade que visam resolver problemas, otimizar produ??o, maximizar os lucros das organiza??es, enfim, existe uma ferramenta para cada problema e é preciso entendê-las e saber qual utilizar em cada situa??o.

There are many quality tools and techniques to improve processes, products, and services. Flowcharts help visualize workflow, identify bottlenecks, and optimize processes. Checklists ensure consistency and accuracy, while Pareto charts identify significant causes. Cause-and-effect diagrams aid in brainstorming and analyzing potential causes. Histograms help understand data variation and detect outliers. Control charts monitor process stability, and scatter diagrams examine correlations between variables. In my experience, choosing the right tool depends on the specific problem, and using these tools effectively has been key to successful quality management.

Entre as diversas ferramentas e técnicas da qualidade desenvolvidas pelos gurus da qualidade e outros autores renomados, posso citar as consagradas 7 ferramentas básicas da qualidade, que s?o um conjunto de metodologias que foi reunido por Kaoru Ishikawa e amplamente difundido como forma de melhorar os processos das empresas, estas ferramentas funcionam de forma eficaz e atendem a inúmeras necessidades: 1. Fluxograma 2. Cartas de controle 3. Diagrama de Ishikawa 4. Folha de verifica??o 5. Histograma 6. Diagrama de Dispers?o 7. Diagrama de Pareto

As ferramentas e técnicas da qualidade atendem a uma gama de necessidade e, saber qual utilizar vai depender do conhecimento das mesmas e o tipo de problema para analisado e resolvido. As ferramentas e técnicas da qualidade podem ser utilizadas para resolver problemas de qualidade, aumentar a produtividade, redu??o de desperdícios, reclama??o de clientes, mapeamento de processo, enfim, suas aplica??es atendem a muitas necessidades.

A Gest?o da Qualidade Total - TQM n?o é t?o simples como alguns pensam, pois transcende as quest?es técnicas e metodológicas do processo de manufatura. TQM é uma filosofia e deve estar no DNA das organiza??es e, para ser funcional é necessário que todas as partes interessadas participem e contribuam para o aperfei?oamento contínuo do sistema como um todo.