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How do you scale your cloud POS system as your business grows?

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A cloud-based point of sale (POS) system can offer many benefits for your business, such as flexibility, mobility, security and cost-effectiveness. But as your business grows, you may face some challenges in scaling your cloud POS system to meet the increasing demands of your customers, staff and operations. How do you ensure that your cloud POS system can handle more transactions, locations, devices and features without compromising performance, reliability and functionality? Here are some tips to help you scale your cloud POS system as your business grows.

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Bob Gibson

Hospitality Technology Expert
Manju Reddy

Product owner - Retail | Point of Sale| Omni Channel|SCO|PSPO|

1 Choose a scalable cloud provider

One of the most important factors in scaling your cloud POS system is choosing a cloud provider that can offer you the resources, support and features you need to grow your business. A scalable cloud provider should be able to provide you with flexible and affordable plans that allow you to adjust your storage, bandwidth and processing power according to your needs. A scalable cloud provider should also have a reliable and secure infrastructure that can handle high volumes of data and transactions, as well as a backup and recovery system that can protect your data from loss or damage. Additionally, a scalable cloud provider should have a customer service team that can assist you with any issues or questions you may have regarding your cloud POS system.

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Bob Gibson

Hospitality Technology Expert
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Scale is the reason to go to cloud POS. The ability to operationally standardize and roll out new locations, upgrades and 3rd party integrations is the value proposition for cloud. Other items to make sure you think about is sand box access, sales engineers to assist you without having to pay for consulting services, and a follow the sun support model that provides support 24 x7. Lastly, make sure that security and compliance are being updated and provided. Validation of all compliance requirements.

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Manju Reddy

Product owner - Retail | Point of Sale| Omni Channel|SCO|PSPO|
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In my experience relying on Cloud services for every POS operations are not cost effective for big retailers (I worked for big box retailers). We developed on premisses data centres which provides minimum store operations, that will reduced significant Cloud cost.

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2 Optimize your cloud POS software

Another key factor in scaling your cloud POS system is optimizing your cloud POS software to run smoothly and efficiently on your cloud platform. Optimizing your cloud POS software means ensuring that it is compatible with your cloud provider's specifications, protocols and standards. It also means updating your cloud POS software regularly to fix any bugs, improve performance and add new features. Furthermore, optimizing your cloud POS software means choosing the right modules, integrations and extensions that can enhance your cloud POS functionality and meet your specific business needs. For example, you may want to integrate your cloud POS software with your inventory management, accounting, loyalty or marketing software to streamline your workflows and data.

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Bob Gibson

Hospitality Technology Expert
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When looking at cloud POS make sure they have a strong API and/or integration strategy. Immature POS companies and start-ups will be week in this area. Demand to see road maps with targeted release dates to make sure the vendor is moving in the right direction.

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3 Manage your cloud POS devices

A third factor in scaling your cloud POS system is managing your cloud POS devices effectively. Managing your cloud POS devices means ensuring that they are compatible with your cloud POS software and your cloud provider's network. It also means maintaining your cloud POS devices regularly to prevent any malfunctions, damages or thefts. Moreover, managing your cloud POS devices means securing them from unauthorized access, data breaches or cyberattacks. You can do this by using strong passwords, encryption, firewalls, antivirus and VPNs. Additionally, managing your cloud POS devices means training your staff on how to use them properly and safely.

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Bob Gibson

Hospitality Technology Expert
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This is more of an infrastructure discipline vs the POS vendor. Your IT/Systems team need to be thinking ahead on how they are going to manage this as well as be able to get proactive info from the estate. The right switches and routers and software will allow you to see your estate and track version #, type of hardware, and access levels. This allows you to stay and compliance and to proactively replace HW/Devices that are out of compliance.

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4 Monitor your cloud POS performance

A fourth factor in scaling your cloud POS system is monitoring your cloud POS performance constantly. Monitoring your cloud POS performance means tracking and analyzing various metrics and indicators that can show you how well your cloud POS system is functioning and meeting your business goals. Some of the metrics and indicators you may want to monitor include transaction speed, uptime, downtime, error rate, customer satisfaction, sales volume, revenue and profitability. You can use various tools and dashboards to collect and visualize your cloud POS performance data. By monitoring your cloud POS performance, you can identify any issues or bottlenecks that may affect your cloud POS system and take corrective actions accordingly.

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5 Plan for future growth

A fifth factor in scaling your cloud POS system is planning for future growth. Planning for future growth means anticipating and preparing for the changes and opportunities that may arise as your business expands and evolves. Some of the changes and opportunities you may want to plan for include adding new locations, products, services or markets; hiring more staff or outsourcing some tasks; adopting new technologies or trends; or complying with new regulations or standards. By planning for future growth, you can ensure that your cloud POS system can adapt and support your business vision and strategy.

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How do you scale your cloud POS system as your business grows?

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3

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1 Choose a scalable cloud provider

2 Optimize your cloud POS software

3 Manage your cloud POS devices

4 Monitor your cloud POS performance

5 Plan for future growth

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