How do you report your repair results to your boss and customers?

1 Use a standardized format

One of the best ways to report your repair results is to use a standardized format that covers all the relevant information, such as the date, time, location, equipment model, serial number, problem description, repair actions, parts used, test results, and recommendations. This will make your report clear, consistent, and easy to read for both your boss and customers. You can use a template provided by your company or create your own, as long as it follows the same structure and style.

2 Include photos and videos

Sometimes, words are not enough to show the details and outcomes of your repair work. That's why you should include photos and videos of the equipment before, during, and after the repair, as well as any tools, parts, or measurements that you used. Photos and videos can help you illustrate the problem, explain the solution, and demonstrate the functionality of the equipment. They can also serve as evidence of your quality and professionalism. Make sure to label and caption your photos and videos clearly and accurately.

3 Be honest and accurate

When you report your repair results, you should be honest and accurate about what you did, what you found, and what you suggest. Do not exaggerate, omit, or falsify any information, as this can damage your credibility and reputation, as well as cause potential safety or legal issues. If you encounter any difficulties, errors, or limitations during the repair, report them honestly and explain how you resolved or mitigated them. If you have any suggestions for improvement or preventive maintenance, report them politely and objectively.

4 Communicate promptly and politely

Another important aspect of reporting your repair results is to communicate them promptly and politely to your boss and customers. You should not delay or ignore sending your report, as this can cause frustration, confusion, or dissatisfaction. You should also use a courteous and respectful tone when writing and speaking to your boss and customers, and address any questions or feedback they may have. By communicating promptly and politely, you can show your professionalism and commitment, and build trust and rapport with your boss and customers.

5 Use the appropriate channels

Finally, you should use the appropriate channels to report your repair results, depending on the preferences and policies of your company and customers. Some common channels include email, phone, text, online portal, or paper form. You should follow the instructions and guidelines of your company and customers on how to use each channel, and make sure to send or deliver your report to the right person or department. You should also keep a copy of your report for your own records and reference.