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How do you rate your external training partners?

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If you are responsible for employee training in your organization, you probably rely on external training partners to deliver some of the courses or programs. External training partners can be consultants, coaches, trainers, or online platforms that offer specialized knowledge, skills, or resources that you need. But how do you know if they are effective, reliable, and aligned with your goals and culture? How do you rate your external training partners and ensure that you get the best value and results from them? Here are some tips and criteria to help you evaluate and select your external training partners.

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1 Define your objectives

Before you start looking for external training partners, you need to have a clear idea of what you want to achieve with the training. What are the specific learning outcomes, competencies, or behaviors that you want your employees to develop or improve? How will you measure the impact and success of the training? How will the training align with your organizational strategy, vision, and values? By defining your objectives, you can narrow down your search and focus on the partners that can meet your needs and expectations.

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2 Check their credentials

Once you have a list of potential external training partners, you need to verify their credentials and reputation. What are their qualifications, certifications, or accreditations in the field or topic that they offer training in? How long have they been in the business and what is their track record of delivering quality training? What are their references, testimonials, or case studies from previous or current clients? How do they handle feedback, complaints, or issues? By checking their credentials, you can assess their credibility and professionalism.

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3 Compare their offerings

Another factor to consider when rating your external training partners is their offerings. What are the types, formats, and modes of training that they provide? How flexible, customized, or adaptable are they to your specific needs, preferences, or constraints? How do they incorporate best practices, evidence-based methods, or innovative approaches in their training design and delivery? How do they ensure that the training is engaging, interactive, and relevant for your employees? By comparing their offerings, you can evaluate their suitability and value for your organization.

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4 Review their outcomes

The ultimate test of your external training partners is their outcomes. How do they measure and report the results and impact of their training? What are the indicators, metrics, or tools that they use to evaluate the learning outcomes, satisfaction, retention, or transfer of the training? How do they follow up, support, or reinforce the learning after the training? How do they address any gaps, challenges, or opportunities for improvement? By reviewing their outcomes, you can determine their effectiveness and accountability.

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5 Communicate your expectations

Finally, to rate your external training partners, you need to communicate your expectations and feedback. How do you establish and maintain a clear, open, and collaborative relationship with them? How do you communicate your objectives, requirements, or concerns before, during, and after the training? How do you provide and receive feedback, suggestions, or recognition? How do you resolve any conflicts, misunderstandings, or disagreements? By communicating your expectations and feedback, you can build trust and mutual respect with your external training partners.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you rate your external training partners?

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1 Define your objectives

2 Check their credentials

3 Compare their offerings

4 Review their outcomes

5 Communicate your expectations

6 Here’s what else to consider

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