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How do you promote patient-centered care?

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Patient-centered care is a way of providing health care that respects and responds to the preferences, needs, and values of each individual patient. It is based on the principle that patients are the experts on their own lives and health, and that they should be involved in decision-making, communication, and coordination of care. As a patient advocate, you can promote patient-centered care by following these strategies:

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Gunjan Taneja

AGM- Lead Patient Empowerment Grants at Max Healthcare Research & Academics…
Daniel Chapple, PhD

DontBePatient | "Greater Involvement of More Patients" Advocate | C-Level | CIM Fellow | REC Member | EUPATI | Real…
Matt Ericksen

Senior Director of Sales & Operations | Franchise Support | Home Care Innovator

1 Listen actively

One of the most important skills you can use as a patient advocate is active listening. This means paying attention to what the patient is saying, asking open-ended questions, reflecting back their feelings and concerns, and summarizing the main points. Active listening shows that you care about the patient's perspective, and helps you understand their goals, preferences, and values. It also helps you identify any gaps, misunderstandings, or barriers in their health care journey.

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Matt Ericksen

Senior Director of Sales & Operations | Franchise Support | Home Care Innovator
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It's important to recognize that every client's journey is unique. Our expertise lies not only in our home care knowledge but also in our ability to understand and honor the wishes of our clients. By asking open-ended questions and reflecting back their feelings, we ensure that we are not just attending to their physical needs, but also their emotional and psychological well-being in the present moment. It’s important to remember this, we get to go home at the end day. Our families do not, this is their reality. They have made themselves vulnerable and shared to us their needs. To not give 100% of our abilities to relieving their burdens of care is a disservice to the vision patient-centered care.

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Cathreen Cheng

Care Concierge Academy
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Yes, listen to the patient’s with your heart and put yourself in their shoe. So you can advocate for their rights to receive appropriate treatment and care.

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2 Empower the patient

Another way to promote patient-centered care is to empower the patient to take an active role in their health care. This means providing them with information, education, and resources that help them make informed decisions, ask questions, and express their opinions. You can also encourage them to use tools such as patient portals, health apps, or personal health records to access and manage their health information. Empowering the patient also means respecting their autonomy, privacy, and dignity, and supporting their choices and preferences.

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3 Collaborate with the team

As a patient advocate, you are part of the patient's health care team, which may include doctors, nurses, therapists, social workers, and other professionals. To promote patient-centered care, you need to collaborate with the team and communicate effectively. This means sharing the patient's perspective, preferences, and goals, and ensuring that they are aligned with the team's plan of care. It also means advocating for the patient's rights, needs, and interests, and resolving any conflicts or issues that may arise.

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Matt Ericksen

Senior Director of Sales & Operations | Franchise Support | Home Care Innovator
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Home Care providers are an essential link that binds clients, their families, and the healthcare team together. Collaborating with physicians, therapists, and other healthcare professionals is no longer a linear interaction; it's a highly collaborative team that can exponentially increase positive patient outcomes through the power of shared insights. Most recently AI has demonstrated the ability to drive data-driven solutions that amplify the quality of care. By assimilating vast amounts of patient data, AI has helped us identifies trends, predicts potential complications, and offers evidence-based recommendations. These insights are invaluable in shaping personalized care plans that align with the patient's preferences and medical goals.

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4 Coordinate the care

Patient-centered care also involves coordinating the care across different settings, providers, and services. As a patient advocate, you can help the patient navigate the complex health care system and ensure that they receive timely, appropriate, and quality care. This means helping them schedule appointments, arrange transportation, obtain referrals, access resources, and follow up on test results. It also means keeping track of the patient's medications, treatments, and progress, and updating the team and the patient accordingly.

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5 Evaluate the outcomes

Finally, you can promote patient-centered care by evaluating the outcomes of the care and seeking feedback from the patient. This means measuring and monitoring the patient's satisfaction, health status, quality of life, and goal achievement. It also means asking the patient for their opinions, suggestions, and complaints, and using them to improve the care process and quality. Evaluating the outcomes also helps you identify any gaps, challenges, or opportunities for improvement in the patient's health care journey.

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Daniel Chapple, PhD

DontBePatient | "Greater Involvement of More Patients" Advocate | C-Level | CIM Fellow | REC Member | EUPATI | Real World Patient Insights | Community Building | Patient & HCP Research | DEI | All Views Are My Own
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If patient insights are being collected across patients in order to make patient healthcare journey recommendations, it is also important for the patient to feel part of the process and to receive an overview of the overall results in a easy to understand format at the end. Patients want their input to be valued and taken into account, and are also interested in what others are saying in a similar situation. It also enables further follow-up and additional insight generation.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Gunjan Taneja

AGM- Lead Patient Empowerment Grants at Max Healthcare Research & Academics Blue Circle Voice-International Diabetes Federation
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Patient centred care approach must involve conscious inclusive approach to provide solutions & empower with embedded essence of patient’s beliefs , culture , preferences to make them have holistic care ! It’s also an ongoing journey of constant support as per changing need of patients !

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How do you promote patient-centered care?

1

2

3

4

5

6

1 Listen actively

2 Empower the patient

3 Collaborate with the team

4 Coordinate the care

5 Evaluate the outcomes

6 Here’s what else to consider

Patient Advocacy

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How do you promote patient-centered care?

1

2

3

4

5

6

1 Listen actively

2 Empower the patient

3 Collaborate with the team

4 Coordinate the care

5 Evaluate the outcomes

6 Here’s what else to consider

Patient Advocacy

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