How do you prevent online team conflicts from escalating or recurring?

2 Communicate clearly and respectfully

The second step to prevent online team conflicts is to communicate clearly and respectfully with the parties involved. Online communication can be challenging, as it lacks the non-verbal cues and feedback that help convey emotions and intentions. Therefore, you need to be careful with your words, tone, and timing. Use clear, concise, and polite language, avoid sarcasm, jargon, or slang, and choose the appropriate channel and mode for your message. For example, you might want to use a video call or a phone call for sensitive or complex issues, rather than an email or a text message.

3 Listen actively and empathetically

The third step to prevent online team conflicts is to listen actively and empathetically to the other person's perspective. Online team conflicts can often escalate or recur when one or both parties feel unheard, misunderstood, or dismissed. Therefore, you need to show that you are willing to listen and understand the other person's point of view, feelings, and needs. You can do this by asking open-ended questions, paraphrasing what they say, acknowledging their emotions, and expressing your interest and appreciation.

4 Focus on solutions, not blame

The fourth step to prevent online team conflicts is to focus on solutions, not blame. Online team conflicts can often trigger defensive or accusatory reactions, which can further damage the relationship and the trust between the parties. Therefore, you need to shift the focus from who is right or wrong, to what can be done to resolve the issue and prevent it from happening again. You can do this by using constructive feedback, emphasizing common goals and interests, and brainstorming ideas and options together.

5 Negotiate and compromise

The fifth step to prevent online team conflicts is to negotiate and compromise with the other person. Online team conflicts can often involve competing or incompatible needs, preferences, or expectations, which can make it hard to reach an agreement or a resolution. Therefore, you need to be flexible and willing to find a middle ground that satisfies both parties. You can do this by identifying your needs and interests, as well as the other person's, exploring alternatives and trade-offs, and making concessions and commitments.

6 Follow up and monitor

The sixth and final step to prevent online team conflicts is to follow up and monitor the situation. Online team conflicts can often resurface or reoccur if the underlying issues are not addressed or resolved properly. Therefore, you need to check in with the other person regularly, evaluate the progress and the outcomes of the solution, and provide feedback and support. You also need to monitor your own emotions and reactions, and seek help or guidance if needed.