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Last updated on 2024年5月5日

How do you negotiate and resolve conflicts in a collaborative setting?

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Negotiating and resolving conflicts in a collaborative setting can be challenging, but also rewarding. When you work with others, you can benefit from diverse perspectives, skills, and resources, but you also need to manage potential disagreements, misunderstandings, and tensions. How can you approach these situations in a constructive and respectful way? Here are some tips to help you:

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Krystel Diedhiou

Vivacious polyglot professionally proficient in Finance, Business, Management and International Relations exploring…
Michael McClintock, P.Eng.

Founder & Principal @ McClintock Group | Enhancing Mineral Projects, Advocating for Shareholders
Hamed Movahedian

Business Developer

1 Identify the source of conflict

The first step to resolving a conflict is to understand what caused it. Is it a difference of opinion, a misunderstanding, a clash of values, a communication breakdown, or a personal issue? Try to see the situation from the other person's point of view and acknowledge their feelings and concerns. Avoid making assumptions or judgments, and focus on the facts and the goals of the collaboration.

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Krystel Diedhiou

Vivacious polyglot professionally proficient in Finance, Business, Management and International Relations exploring options and looking for new possibilities to grow, thrive and inspire??
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1 Define your desired outcome ahead of time to ensure you stay focused 2 Consider the other party's background Focus on the individual and how you both can mutually benefit 3 Proactively identify the challenge and try to deescalate and eliminate conflict 4 Know your role(mediator, witness, and negotiator) 5 Establish forums such as a weekly meeting or shared document where colleagues can share their concerns 6 Be flexible with time Being willing to meet on multiple occasions over a longer period of time 7 Focus to have a value-oriented mindset

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Michael McClintock, P.Eng.

Founder & Principal @ McClintock Group | Enhancing Mineral Projects, Advocating for Shareholders
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Listen, learn, and demonstrate and verify that the information is being properly understood. Solving conflict is principally finding optimal solutions and engagement.

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2 Communicate effectively

The second step to resolving a conflict is to communicate effectively. This means listening actively, speaking respectfully, and expressing your needs and interests clearly. Use "I" statements instead of "you" statements, and avoid blaming, criticizing, or interrupting. Ask open-ended questions and seek clarification if needed. Be open to feedback and suggestions, and avoid defensive or aggressive language.

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3 Seek common ground

The third step to resolving a conflict is to seek common ground. This means finding areas of agreement, mutual interest, or shared values that can help you bridge the gap between your positions. Try to understand the underlying needs and interests of each party, and look for creative solutions that can satisfy them. Avoid focusing on positions or demands, and instead explore options and alternatives.

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Hamed Movahedian

Business Developer
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In a collaborative setting, seeking common ground is the linchpin for negotiating and resolving conflicts effectively. Start by fostering an atmosphere of open communication and mutual respect among all parties involved. Encourage each party to express their interests, concerns, and objectives openly, while actively listening to understand their perspectives. Then, identify shared goals or values that serve as a foundation for finding common ground. By focusing on areas of agreement and shared interests, rather than dwelling on differences, you can work together to craft solutions that satisfy everyone involved. This approach not only promotes cooperation and harmony but also fosters stronger relationships built on trust and understanding.

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4 Compromise or collaborate

The fourth step to resolving a conflict is to compromise or collaborate. This means reaching a mutually acceptable outcome that meets the needs and interests of both parties, or finding a way to work together to achieve a shared goal. Compromise involves giving up something or meeting in the middle, while collaboration involves creating something new or better. Both require flexibility, trust, and willingness to cooperate.

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5 Follow up and evaluate

The fifth step to resolving a conflict is to follow up and evaluate. This means checking in with the other person, confirming the agreement or solution, and monitoring the progress and results. It also means giving and receiving feedback, acknowledging the efforts and contributions of each party, and celebrating the achievements and learnings. Follow up and evaluate can help you strengthen your relationship and prevent future conflicts.

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6 Learn and grow

The sixth step to resolving a conflict is to learn and grow. This means reflecting on the experience, identifying the lessons and insights, and applying them to your future collaborations. It also means recognizing your strengths and weaknesses, and seeking opportunities to improve your skills and knowledge. Learning and growing can help you become a more effective and confident negotiator and collaborator.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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How do you negotiate and resolve conflicts in a collaborative setting?

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1 Identify the source of conflict

2 Communicate effectively

3 Seek common ground

4 Compromise or collaborate

5 Follow up and evaluate

6 Learn and grow

7 Here’s what else to consider

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