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Last updated on 2024年7月24日

How do you navigate conflicting feedback from stakeholders in an Agile project?

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In Agile projects, feedback is a vital component of the iterative process. However, when you receive conflicting feedback from stakeholders, it can be challenging to discern the right course of action. This situation is not uncommon, as different stakeholders often have varying priorities and perspectives. As you navigate this terrain, it's important to remember that Agile methodologies, like Scrum or Kanban, are designed to be flexible and collaborative. They encourage continuous improvement and adaptation, which can be particularly useful when you're trying to resolve differences and align stakeholder interests.

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Mohammed Rafi

Serving Notice Period | LWD 28 DEC | ISTQB? Certified | Associate Consultant at Capgemini | Software Tester

1 Prioritize Needs

When faced with conflicting feedback, your first step is to prioritize. Consider the project's goals, the value each piece of feedback adds, and how it aligns with the user's needs. It's crucial to weigh the potential impact of each suggestion on the project's outcome. Sometimes, what seems like a conflict might actually be complementary ideas that can be integrated with careful planning. Prioritization is a collaborative effort; involve the team and stakeholders in discussions to ensure that everyone's voice is heard and the most critical issues are addressed first.

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Lucas Morais ∴

Advogado | Consultor Empresarial | Gestor de Tecnologias | Transforma??o Digital | Inteligências Artificiais | Redes Neurais Aplicadas| Mestrando Inova??o Tecnológica UFMG.
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Identifique e priorize as necessidades e expectativas mais críticas das partes interessadas. Use técnicas como a matriz de Eisenhower ou MoSCoW para classificar o feedback com base em critérios claros de urgência e impacto no projeto.

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Vivek Mukherjee

Agile Project Management, Program Management, Continuous Improvement, Process Excellence | PMP/CSPO/CSM/AWS/ITIL/SAFe
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Any conflict with the stakeholder can be minimized by always referring to the scope document. The scope document clearly states what is in scope and not in scope. In case a dialogue is need to address a certain change in scope from the stakeholder then it is advices to involve the Product owner and the Project manager for their inputs as well. Else communicating and addressing the stakeholder on every state and progress of the team will work enough. If at all the scope changes thus re-prioritization of the Product goal and features needs to be done.

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2 Facilitate Dialogue

Open communication is key in Agile projects. When you encounter conflicting feedback, facilitate a dialogue between stakeholders. This can be done through structured meetings like sprint reviews or ad hoc discussions. The goal is to understand the rationale behind each stakeholder's feedback and to find common ground. Encourage stakeholders to express their concerns and objectives openly. As the facilitator, you should ensure that the conversation remains constructive and focused on finding solutions that benefit the project.

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Lucas Morais ∴

Advogado | Consultor Empresarial | Gestor de Tecnologias | Transforma??o Digital | Inteligências Artificiais | Redes Neurais Aplicadas| Mestrando Inova??o Tecnológica UFMG.
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Promova reuni?es onde as partes interessadas possam discutir suas vis?es e feedbacks abertamente. Use suas habilidades de facilita??o para guiar a conversa de maneira produtiva, garantindo que todos sejam ouvidos e que as discuss?es permane?am focadas em solu??es.

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3 Iterate Quickly

Agile is all about rapid iterations and flexibility. Use this to your advantage when dealing with conflicting feedback by quickly implementing changes that are reversible or can be built upon in subsequent iterations. This trial-and-error approach allows you to test different solutions and gather more feedback. Quick iterations can help stakeholders see their suggestions in action, which can lead to a better understanding of what works best for the project and may resolve conflicts as a result.

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Lucas Morais ∴

Advogado | Consultor Empresarial | Gestor de Tecnologias | Transforma??o Digital | Inteligências Artificiais | Redes Neurais Aplicadas| Mestrando Inova??o Tecnológica UFMG.
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Implemente um ciclo de feedback rápido, permitindo que pequenas mudan?as sejam testadas e avaliadas antes de decis?es maiores serem tomadas. Isso permite que as partes interessadas vejam o impacto de suas sugest?es e como elas funcionam na prática.

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4 Decision Ownership

In some cases, you might need to assert decision ownership to move forward. This means that someone—usually the product owner in Scrum—will have the final say on which feedback to act upon. This person should have a deep understanding of the project's vision, user needs, and business objectives. While this approach can help break deadlocks, it also requires clear communication of the reasons behind decisions to maintain trust and buy-in from all stakeholders.

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Mohammed Rafi

Serving Notice Period | LWD 28 DEC | ISTQB? Certified | Associate Consultant at Capgemini | Software Tester
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When we are struck in a situation where a decision needs to be made, the product owner will take the final decision after the discussion with stakeholders. As a Tester/ Individual in a team your responsibility is to provide inputs and feedback as clear as possible.

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5 Build Consensus

Building consensus is often about finding a middle ground. When stakeholders provide conflicting feedback, look for ways to merge their insights into a cohesive plan that satisfies the core requirements of each party. This might involve compromise or creative problem-solving, but the aim is always to forge a path that everyone can agree upon. Remember, consensus doesn't mean pleasing everyone equally; it means working together to achieve the best possible outcome for the project.

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Lucas Morais ∴

Advogado | Consultor Empresarial | Gestor de Tecnologias | Transforma??o Digital | Inteligências Artificiais | Redes Neurais Aplicadas| Mestrando Inova??o Tecnológica UFMG.
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Trabalhe para construir um consenso entre as partes interessadas. Isso pode envolver compromissos ou encontrar um meio termo que satisfa?a as necessidades mais importantes de todos os envolvidos. às vezes, isso pode significar conduzir sess?es adicionais de brainstorming ou negocia??o para explorar alternativas.

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6 Reflect and Adapt

Finally, use retrospectives to reflect on how conflicts were handled and to adapt your approach for future instances. Discuss what worked and what didn't with your team, and consider any changes you could make in the process to better manage stakeholder feedback. Continuous improvement is a cornerstone of Agile methodologies, so take these learning opportunities to enhance your team's ability to navigate conflicting feedback effectively.

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Mohammed Rafi

Serving Notice Period | LWD 28 DEC | ISTQB? Certified | Associate Consultant at Capgemini | Software Tester
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As we know that the retrospectives are not just to pin point at the mistakes and issues faced, but also to reflect upon how they're handled. It is important to discuss what worked during a complicated situation and rethink if the process is good enough to continue in the future.

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How do you navigate conflicting feedback from stakeholders in an Agile project?

1

2

3

4

5

6

1 Prioritize Needs

2 Facilitate Dialogue

3 Iterate Quickly

4 Decision Ownership

5 Build Consensus

6 Reflect and Adapt

Agile Methodologies

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How do you navigate conflicting feedback from stakeholders in an Agile project?

1

2

3

4

5

6

1 Prioritize Needs

2 Facilitate Dialogue

3 Iterate Quickly

4 Decision Ownership

5 Build Consensus

6 Reflect and Adapt

Agile Methodologies

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感谢您的反馈

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